Post Sales Operations Specialist

7 days ago


Johor Bahru, Malaysia Castlery Full time

**We're rethinking homes for how people really live, and we're looking for a Post Sales Operations Specialist to join our E-Commerce (Mopio) team to help shape the future of living—one thoughtful detail at a time.**

At Mopio, we're redefining home essentials for the modern lifestyle — smart, stylish, and surprisingly affordable.

As part of a fast-growing team, you'll help shape a brand that's bold, nimble, and built to meet everyday living with elevated design.
**- Coordinating with 3PL on daily operations, managing KPI Expectations and maintain a close relationship.
- Monitor, supervise and execute order management system.
- Reduce Order Turn Time by monitoring scheduling platforms to ensure that orders are being scheduled and delivered as quickly as possible.
- Answer customer inquiries and facilitate order change requests.
- Monitor, report and improve logistics KPIs.
- Provide direct input into the existing user tools and make recommendations for process.
- Perform other job-related duties and responsibilities as may be assigned to you from time to time by the Company and/or your supervisor or manager.

**What you'll need**:

- Fluent English with excellent communication skills, both written and verbal.
- Proficient in Microsoft Office and Excel.
- Strong analytical skills
- Knowledge of ERP and e-commerce background is a plus.

**Additional Details**:

- Working arrangement: Onsite
- Working hours: 10pm to 7am **OR** 11pm to 8am
- Work schedule: Tuesday to Saturday

At Castlery, we've spent over a decade building a brand people love by designing furniture for real life — durable, beautiful, and made to keep up with change.

Now, we're focused on what's next: scaling with care, crafting better experiences, and growing a team that's as intentional as our design philosophy.

If you believe that good homes create good lives, come build with us.



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