Customer Support Agent

2 weeks ago

Remote, Malaysia Trinity Workforce Solution (M) Sdn Bhd Full time

_**Office Location : Damansara Height, KL**_
- **Working days / Hour : Mon to Fri, 8am to 5pm**_
- **Type : Permanent and Hybrid**_
- **Salary Package : RM7K - RM8K depending on experience + RM300 (shift allowance) + RM150 (WFH allowance),**_

**Responsibilities**:

- Follow company guidelines in issuing Promo Codes/Emergency Vouchers whilst adhering to Contact Centre policies and procedures
- Achieve and maintain all key quality and productivity metrics
- To ensure excellent reliability with mínimal unplanned absences as per company guidelines
- To attend required training to continually learn knowledge of practices, procedures, policies and clients.
- To communicate and participate in team meetings, in order to share best practice and flag issue to the Team Leader
- To meet agreed objectives enabling the corporate objectives to be achieved
- Continuously identify work process improvements and communicate to Team Leaders and (or) Management Team

**Experience and Skills**
- Minimum Diploma (Advanced / Higher or Graduate) Bachelor’s Degree or equivalent with at least 2 years working experience in relevant field
- Minimum Japanese-Language Proficiency Test (‘JLPT’) N2.
- Excellent command of spoken and written in English and Japanese
- Immaculate telephone manners and communication skills.
- Excellent listening skills, critical thinker with attention to detail.
- Data entry, spelling, grammar and proofreading skills required.
- Ability to work in both a team environment and autonomously
- Strong PC skills in a MS Windows based environment (including MS Office--Excel, Word)
- Demonstrate high degree of integrity and confidentiality
- Applicants should be willing to be based in Kuala Lumpur

**Job Types**: Full-time, Permanent

Pay: RM7,000.00 - RM8,000.00 per month

Application Question(s):

- Are you having JLPT N1 N2 Certificate?
- When is your availability date to join?

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- Japanese (preferred)
- English (preferred)

Work Location: Remote

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