Retail Department Leader

Professional development & Unlimited growth opportunities.
- Young, Cheerful, & Energetic working culture

**Department Leader's Job responsibilities**:
**Sales Management**:

- Follow up the sales turnover indicators set by the store manager,
- Manage staff duty rooster and performance tracking.
- Analyze sales data and plan a strategic improvement plan and pay attention to market trends of competitive products.

**Operation Management**
- Supervise outlet staff to execute front store and storeroom management according to standards.
- Report to store manager if there is emergencies case happen at stores and handle the incidence flexibly to ensure safe operations of the store.

**Product Management**
- Responsible for daily inventory management and product expiry date management
- Manage product loss according to company standards.
- Analyse product category performance to plan improvement plan and increase sales performance.

**Merchandising /Product Display Management**
- Familiar with the display standards of the products, provide guidance and familiar to merchandising and display system.
- Follow VCM diagram to inspect and enhance store display.

**Training Management**
- Responsible for conducting service training for the outlet staff
- Manage customer service feedback and provide service guidance to the staffs.
- Ensure standardized process of the store operations.

**Financial Management**
- Manage daily cash safety, conduct internal self-examination in the store.
- Ensure store financial compliance.

**Employee Management**
- Assist in recruitment of outlet staffs.
- Onboarding new outlet staffs
- Provide training to new outlet staffs.
- Manage team members well.

**Department Assistant 's Job responsibilities**:
**Sales Management**:

- Understand sales targets, share information and lead store assistant to achieve monthly sales targets.

**Store Management**
- Handle daily process of opening and closing stores
- Ensure store maintenance (cleanliness, ensure sufficient store display on shelf, Shelf Display Maintenance) and achieve feedback of on-site information

**Product Management**
- Manage product inventories in & out from warehouse, stock inventory management, check product expiry/validity date, handle product defects and handle trial/sample packs.

**Service Management**
- Ensure store customer services satisfaction, cashiering/check-out counter service.
- Handle customer complaint

**Merchandising /Product Display Management**
- Familiar with merchandising display standards and perform display adjustment

**Operation Management**
- Anti-theft strategy
- Ensure daily cash and small notes.
- Ensure accuracy of invoices/receipt & cashiering

**Requirements**:

- Degree and above are preferred/ 2-3 years and above of experiences in retail store management are preferred.
- Familiar with the operations of the retail store, merchandising, manpower management and store management.
- Familiar with office software and strong in analytic skill
- Good in communication and coordination, have team spirit and strong in execution ability.
- Flexible to follow company’s outlet and regional deployment.
- Recognize company’s corporate culture and values.
- Proficient in English/Mandarin communication will be added advantage

Pay: RM3,500.00 - RM5,000.00 per month

**Benefits**:

- Opportunities for promotion

Schedule:

- Day shift

Application Question(s):

- How long is your notice period?
- How much is your expected salary?
- If you are shortlisted, when is your start date?

Work Location: In person