HR People Data Analyst

7 days ago

Bayan Lepas, Malaysia Toll Group Full time

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post —

We're looking for a proactive and detail-oriented HR People Data Analyst to join our team. In this role, you'll be the frontline for Tier 1 HR and payroll inquiries, providing essential helpdesk support to employees. This position offers a great opportunity to gain global support experience as you'll primarily support Australia, with potential exposure to other countries in the future.

What you will do in your day-to-day job:
- Provide Tier 1 support for basic payroll or HR-related questions, and absence queries submitted through our ticketing system (primarily ServiceNow) from employees across various global regions.- Efficiently triage, resolve, or escalate tickets, including Workday (WD) transactions, in accordance with defined Service Level Agreements (SLAs).- Liaising with managers, HR Business Partners (HRBPs), and top management to resolve complex issues and ensure seamless HR and payroll operations.- Support project rollouts by actively participating in end-to-end User Acceptance Testing (UAT) cycles, including test planning, execution, and defect tracking. Project experience is a value-add here.- Conduct quarterly audits between Workday and payroll interface files to ensure data accuracy and integrity.- Collaborate effectively with cross-functional teams including HR Operations, Payroll, IT, and Regional HR teams to resolve issues and implement improvements.

What You need to succeed in this role:
- At least 2+ years of experience in an HR support or data-focused role.- Proven experience in handling ticketing systems like ServiceNow or Cherwell.- A solid understanding of HR processes and data management.- Excellent communication and interpersonal skills, with the ability to support employees across different regions.

Good to Have:
- Familiarity with HRIS systems such as Workday, SuccessFactors, SAP, or ADP. A basic payroll experience would be great.- Strong presentation skills to effectively communicate insights and updates- Proficiency in reporting tools, especially Excel (e.g., pivot tables).

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

You must be entitled to work in Malaysia and be prepared to undertake pre-employment checks including a criminal history check and medical.

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