Customer Service

**CUSTOMER SERVICE JOB SCOPE** We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience...

**Responsibilities**: Handle customer inquiries and provide product/service information Arrange and coordinate job deliveries with customers and technicians Liaise with the sales team to ensure seamless job scheduling and updates Maintain accurate records of job orders and customer interactions Assist in after-sales service and follow-ups to ensure customer...

**Requirements**: - At least 1 to 2 years of experience in customer service preferably with e-commerce industry. - Must be able to work in shift rotations (Weekdays, Weekends & Public Holidays) - Excellent communication skills and computer literate. - Stress tolerance and able to work under pressured environment. - Fresh graduates with a great learning...

Assist customers with product or service-related questions, issues, and complaints. - Process orders, returns, and exchanges efficiently and accurately. - Maintain detailed records of customer interactions and transactions. - Follow up with customers to ensure their issues are resolved and they are satisfied with the solution. - Provide feedback and...

**Requirements**: - Pleasant personality and courteous at all times. - Good communication skills and able to interact with all levels of people. - Fresh graduates are welcomed to apply. - Required languages: Bahasa Malaysia. - Has a passion for service. Previous service experience will be an advantage. - Good team player and willingness to...

Maintain B2B (OEM) and B2C (in-house brand) customer accounts and acquire key information. - Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution. - Maintain...

**AESTHETIC SKIN GROUP **is specialized in skin treatments, face and nose reshaping, body slimming and wellness. We are the **MALAYSIA FIRST **and **LARGEST **institute using only **NATURAL AESTHETIC SOLUTIONS; **without surgery, implant, injection and medicine involve; and that what makes us **DIFFERENT **and **UNIQUE **from others. **CUSTOMER...

Aesthetic Skin Group's mission goes beyond business; it is a mission with a purpose. The company's philanthropic endeavors, exemplified by its involvement in the "Peace of Mind" program, underscore its dedication to making a positive impact in the world and raising awareness about mental health. The remarkable success of Aesthetic Skin Group can be...

**Key Duties & Responsibilities** The Customer Service Coordinator is a key role within the Customer Service department, responsible for facilitating communication between customers, engineers, and technicians to ensure optimal service delivery. This position handles customer inquiries, escalations, and logístical support. **Inquiry Handling**: **Customer...

**Lead and manage a team** of customer service representatives, providing guidance, support, and training. - **Ensure high-quality customer service** by monitoring team performance and customer interactions. - **Handle complex and escalated issues** to provide timely resolutions and ensure customer satisfaction. - **Develop and implement service standards**...