Customer Service Coordinator

3 days ago


Puchong, Malaysia KUKA Robot Automation (M) Sdn. Bhd. Full time

**Key Duties & Responsibilities**

The Customer Service Coordinator is a key role within the Customer Service department, responsible for facilitating communication between customers, engineers, and technicians to ensure optimal service delivery. This position handles customer inquiries, escalations, and logístical support.

**Inquiry Handling**:
**Customer Escalation Management**:

- Address customer escalations effectively by collaborating with engineers, technicians, and management to resolve issues promptly.

**Quotation Assistance**:

- Assist in preparing quotations including service parts, training sessions, warranty, and maintenance contracts for customers.

**Spare Parts Logistics**:

- Manage logistics for incoming and outgoing spare parts including coordination with Order Management and conducting inventory counts.

**Sales Order Monitoring**:

- Oversee open sales orders, providing status updates and scheduling information as required to maintain customer satisfaction.

**Warranty Process Support**:

- Support the intercompany warranty process by tracking and processing warranty claims as necessary.

**Qualification & Position Requirements**
- Bachelor’s degree or diploma in Business Administration, or related business study.
- Experience in customer service or administrative coordination role, preferably in a B2B or service-driven environment.
- Excellent written and verbal communication skills in English
- Good customer service experience
- Ability to create collaborative professional relationships and meet customer deadlines
- Strong interpersonal skills and a team-oriented mindset.

**Job Type**: Contract

Pay: RM4,500.00 - RM5,500.00 per month

Schedule:

- Monday to Friday

Work Location: In person



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