Customer Service Coordinator
3 days ago
**Key Duties & Responsibilities**
The Customer Service Coordinator is a key role within the Customer Service department, responsible for facilitating communication between customers, engineers, and technicians to ensure optimal service delivery. This position handles customer inquiries, escalations, and logístical support.
**Inquiry Handling**:
**Customer Escalation Management**:
- Address customer escalations effectively by collaborating with engineers, technicians, and management to resolve issues promptly.
**Quotation Assistance**:
- Assist in preparing quotations including service parts, training sessions, warranty, and maintenance contracts for customers.
**Spare Parts Logistics**:
- Manage logistics for incoming and outgoing spare parts including coordination with Order Management and conducting inventory counts.
**Sales Order Monitoring**:
- Oversee open sales orders, providing status updates and scheduling information as required to maintain customer satisfaction.
**Warranty Process Support**:
- Support the intercompany warranty process by tracking and processing warranty claims as necessary.
**Qualification & Position Requirements**
- Bachelor’s degree or diploma in Business Administration, or related business study.
- Experience in customer service or administrative coordination role, preferably in a B2B or service-driven environment.
- Excellent written and verbal communication skills in English
- Good customer service experience
- Ability to create collaborative professional relationships and meet customer deadlines
- Strong interpersonal skills and a team-oriented mindset.
**Job Type**: Contract
Pay: RM4,500.00 - RM5,500.00 per month
Schedule:
- Monday to Friday
Work Location: In person
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