Customer Service
1 week ago
**Key Responsibilities**:
- Customer Interaction: Greet all incoming calls professionally and answer a timely manner.
- Order Management: Process and key in all orders using the **Customer Service and Traffic Control** system efficiently.
- Dispatch Coordination: Arrange pick-up orders and coordinate with relevant couriers for timely dispatch.
- Shipment Reception: Receive and log Lodge-In shipments from customers accurately.
- Tracing and Follow-Up: Enter tracing details into the Intranet system and ensure all tracing tasks are performed promptly, with regular customer updates until issues are resolved.
- Pre-Alert Handling: Arrange and follow up on all pre-alerts until issues are resolved.
- Reverse Charge Requests: Manage and follow up on reverse charge requests until resolved.
- Problem Shipments: Coordinate with shippers to resolve issues related to problem shipments.
- Reporting: Complete all required reports for management or relevant department timely, including daily cash and credit collection reports.
- Office Maintenance: Ensure the customer service area is tidy and clean, and manage filing efficiently.
**Qualifications**:
- SPM or Diploma qualification with a minimum of 1 year of experience in the courier service industry preferred.
- Ability to work independently with mínimal supervision, under pressure, and in a multitasking environment.
**Please contact at (012 - 679 4778 Mr Azli) for further information**
**Job Types**: Full-time, Permanent
Pay: RM1,650.00 - RM2,000.00 per month
**Benefits**:
- Health insurance
- Maternity leave
- Parental leave
Supplemental Pay:
- Commission pay
- Overtime pay
-
Customer Service
1 week ago
Puchong, Malaysia Respimedic Sdn Bhd Full timeThe Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Prepare Correspondences, Quotation and fulfill customer needs to ensure customer satisfaction. **Customer Service Representative Responsibilities**: - Maintaining a positive, empathetic, and...
-
Customer Service
4 days ago
Puchong, Malaysia The Cool (Malaysia) Sdn Bhd Full timeAssist customers with product or service-related questions, issues, and complaints. - Process orders, returns, and exchanges efficiently and accurately. - Maintain detailed records of customer interactions and transactions. - Follow up with customers to ensure their issues are resolved and they are satisfied with the solution. - Provide feedback and...
-
Customer Service
2 days ago
Puchong, Malaysia NCS Science Sdn Bhd Full timeMaintain B2B (OEM) and B2C (in-house brand) customer accounts and acquire key information. - Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution. - Maintain...
-
IT Customer Service
7 days ago
Puchong, Malaysia Safe Software Technology Sdn Bhd Full time**Role and Responsibilities** - Providing help and answers to the customers' technical issues through identification of the problem itself, research on answers and subsequent provision of guidance - Guidance of the users to support them in becoming more productive - Support in the development of programs to train the customer on how to properly use the...
-
Customer Service
1 week ago
Puchong, Malaysia AESTHETIC SKIN GROUP Full timeAesthetic Skin Group's mission goes beyond business; it is a mission with a purpose. The company's philanthropic endeavors, exemplified by its involvement in the "Peace of Mind" program, underscore its dedication to making a positive impact in the world and raising awareness about mental health. The remarkable success of Aesthetic Skin Group can be...
-
Customer Service
1 week ago
Puchong, Malaysia AESTHETIC SKIN GROUP Full time**AESTHETIC SKIN GROUP **is specialized in skin treatments, face and nose reshaping, body slimming and wellness. We are the **MALAYSIA FIRST **and **LARGEST **institute using only **NATURAL AESTHETIC SOLUTIONS; **without surgery, implant, injection and medicine involve; and that what makes us **DIFFERENT **and **UNIQUE **from others. **CUSTOMER...
-
Customer Service
4 days ago
Puchong, Malaysia AESTHETIC SKIN GROUP Full timeAesthetic Skin Group's mission goes beyond business; it is a mission with a purpose. The company's philanthropic endeavors, exemplified by its involvement in the "Peace of Mind" program, underscore its dedication to making a positive impact in the world and raising awareness about mental health. The remarkable success of Aesthetic Skin Group can be...
-
Customer Service Coordinator
4 days ago
Puchong, Malaysia KUKA Robot Automation (M) Sdn. Bhd. Full time**Key Duties & Responsibilities** The Customer Service Coordinator is a key role within the Customer Service department, responsible for facilitating communication between customers, engineers, and technicians to ensure optimal service delivery. This position handles customer inquiries, escalations, and logístical support. **Inquiry Handling**: **Customer...
-
Customer Service Assistant
7 days ago
Puchong, Malaysia My Naturity Full timeServes customers by providing product and service information and resolving product and service problems. - Attracts potential customers by answering product and service questions and suggesting information about products and services. - Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem,...
-
Customer Service Assistant
2 weeks ago
Puchong, Malaysia Green Herbology Sdn Bhd Full timeServes customers by providing product and service information and resolving product and service problems. - Attracts potential customers by answering product and service questions and suggesting information about products and services. - Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem,...
