IT Customer Service

7 days ago


Puchong, Malaysia Safe Software Technology Sdn Bhd Full time

**Role and Responsibilities**
- Providing help and answers to the customers' technical issues through identification of the problem itself, research on answers and subsequent provision of guidance
- Guidance of the users to support them in becoming more productive
- Support in the development of programs to train the customer on how to properly use the products
- Concession of the customers' troubles by recommendation of products, services or procedures
- Evaluation of the systems' problems to recommend enhancements

**Qualifications and Education Requirements**
- Diploma in **IT or other related technical field**:

- Practical help desk or customer support experience
- High customer and service orientation
- Well developed communication and analytical skills
- Good knowledge of the operating systems and relevant hard
- or software
- Good problem-solving skills and focus on quality
- Serenity in challenging situations
- Good in Mandarin for both verbal and written.
- Work on Night-shift

**Working Location: Puchong, KL**

**Salary**: RM2,500.00 - RM4,000.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Flexible hours
- Monday to Friday

Supplemental pay types:

- Attendance bonus
- Performance bonus

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- IT support: 1 year (preferred)

**Language**:

- Mandarin (preferred)
- Bahasa (preferred)
- English (preferred)



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