Exec, Debt Collection Agency

2 days ago


Kuala Lumpur, Malaysia Hong Leong Bank Full time

Exec, Debt Collection Agency

**If you are looking to excel and make a difference, take a closer look at us...**

**Functional (job responsibilities)**
- Review, evaluate and process the settlement proposal submitted by DCA;
- Review offer letter to customer;
- Monitor accounts under ATP until closure and issuance of release letter;
- Monitor DCA on their fulfilment of ATP and performance against target set;
- Monitor DCA work through review of voice loggers and job-sheet;
- Process DCA monthly invoice;
- Handle enquires / request from DCA;
- Assist to handle customer complaints by conducting thorough investigation together with Manager;
- Escalate any fraud complain within stipulated TAT.

**Education/Qualification**
- Degree in Business / Commerce / Banking / Economics

About Hong Leong Bank

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.

Job ID JR0000018585



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