English Language Centre Director, Els

Are you passionate about enhancing the international student experience and helping students succeed in their academic journey? If so, we invite you to join our dynamic team at ELS Language Centres, Malaysia, as the Centre Director.

**Job Summary**

The Centre Director is responsible for the overall business operations, academic programme and management of the language centre.

**Essential Job Duties & Responsibilities**:
Entrepreneurial orientation (Responsible for overall budget ownership)
- Proactively report P&L status against financial objectives and identify anomalies
- Develop and meet KPI targets and other financial goals developed alongside Director of Operations.
- Propose innovative business opportunities to increase revenue or decrease costs

Communication and organizational skills
- Ensure that the company’s policies and procedures are followed.
- Submit required reports and data as requested
- Manage Centre’s financial controls.
- Ensure that centre funds and property are secure and accounted for

Customer orientation
- Develop and maintain strong links and relationships with stake holders (incl. university partner, different faculties within university, sponsors and agents)
- Further develop and implement student service offerings
- Develop quality student services that build community, drive and manage an agreed
- upon retention % within the centre. Implement company retention and returners strategies.
- Ensure that the centre is known and respected by the university community, industry peers, and referral sources by doing centre-specific outreach

Academic management
- Developing and conducting the academic program in such a manner that it meets all standards of ELS Language Centres standardised curriculum.
- Hiring, training and supervising of instructional staff.
- Providing substitute and/or regular classroom instruction. Minimum 2 periods per day.
- Maintaining the instructional budget by staying within instructional-hour guidelines.
- Ordering and maintaining all instructional materials and staying within the academic materials budget.
- Supervising the placement, testing and evaluation of students.
- Scheduling classes, teachers and students based on approved template.
- Orienting new students to the academic program.
- Submitting required academic reports to universities and/or sponsors.
- Assisting with the management of special programs as assigned.

Strategic thinker
- Develop centre plans specifying goals, strategy, staffing, scheduling and identification of risks, contingency plans and allotment of resources
- Continually define ways to increase customer satisfaction and maintain lasting stakeholder relationships.
- Fostering team work (Manage, motivate, discipline, mentor and lead the team).
- Ensure rigorous performance management of team, with regular individual and team reviews. Utilize the MIT process to identify and drive Most Important Tasks.
- Lead, mentor and guide all staff
- Promote good personnel relations and compliance with Human Resources policies and manage staff in a fair and professional manner
- Recruit and retain qualified staff
- Assign duties and responsibilities and scope of authority to staff
- Provide opportunities for people to learn to work together as a team. Recognize and encourage behaviours that contribute to teamwork
- Promote activities that result in centre growth; work with various ELS departments for promotional activities resulting in centre growth

Other
- Promote and maintain a safe place to work, a clean and attractive atmosphere.
- Ensure compliance to all regulatory requirements, University, State and Federal laws.
- Ensure that the companies’ policies and procedures are followed
- Ensure the quality of the academic program and adherence to instructional standards
- Ensure that materials used are updated and professional in nature
- Perform other duties as necessary or assigned

**Minimum Job Requirements**

**Education**: Minimum academic qualification of a master’s degree from a regionally accredited college or university and experience in an appropriate field, or an equivalent combination of training and experience is necessary. Courses in business management, cross-cultural awareness, counseling and ESL preferred.

**Experience**: Minimum 3 years of management experience, including managing program with full supervisory responsibilities, including hiring and evaluating personnel, preferably in an ESL program.

**Competencies**:

- Business management acumen and decision-making ability
- Excellent communication and organizational skills
- Customer service focus/orientation
- Problem solving
- Maintain academic standards and quality
- Managing change
- Strategic thinker
- Foster teamwork

**Travel Requirement**:Minimum amount of travel

Pay: RM5,000.00 - RM6,000.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Day shift

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