IT Service Desk Analyst

3 days ago

Kuala Lumpur, Malaysia Tentacle Infotech Full time

**Job Title: IT Service Desk Analyst**

**Experience**: 1-3 Years

**Title: Service Desk Analyst**

**Job Purpose**:
**Primary skills**:

- To provide 1st level support and troubleshooting.
- To log problems onto HPSM.
- To ensure continuous improvement to the job function
- To submit daily, weekly and monthly helpdesk report to team leader
- To work within Team in a pressurized working environment
- To continually demonstrate excellent inter
- personal and telephone communication skills.
- To handle all contacts with openness, honesty and respect
- To act as single point of contact It related problems and queries,
- To maintain customer focus in all areas at all times.
- To ensure there is an emphasis on quality and continuous improvement within your job function.
- To carry out any other duties as and when assigned by the management.

**Qualification**:

- At least Diploma in Computer Science/Information Technology or equivalent.
- Required skill(s): Microsoft Window OS, Basic Networking, PC Wireless Connectivity, Lotus Notes, Window XP, and Remote Access troubleshooting knowledge.
- Knowledge of Lotus Notes mail, MS Outlook
- At Least 1 year of experience in a Customer Service environment
- Excellent command of spoken and written English
- Excellent communication and interpersonal skills
- Applicants should be Malaysian citizens or hold relevant residence status.
- Ability to grasp new technical concepts quickly.
- Ability to identify and distinguish between hardware, software, network and server problems

**Competencies**:

- Good Working knowledge of Microsoft Office (Word, Excel, etc).
- Understand the Security requirements necessary to perform ID administration tasks
- Good written and verbal communication skills.
- Good interpersonal skills and customer service skills.
- Ability to work with a team and a good team player.
- Highly self-motivated and directed.

Pay: RM2,500.00 - RM3,000.00 per month

**Education**:

- Bachelor's (preferred)

**Experience**:

- Service Desk: 1 year (preferred)

Work Location: In person

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