Customer Support Assistant

2 days ago


Tanjung Langsat, Malaysia Vance Bioenergy Sdn Bhd Full time

**Responsibilities**
- Process Sales Contract and Proforma Invoice promptly
- Updating of data and customer’s requirements into SAP and our tracking System
- Handling of LC negotiation and other modes of payment
- Liaise, coordinate and respond to meet customers’ shipping requirements
- Follow up on letters of Credit and payments according to contracts
- Handling customer issues and feedbacks
- Handling customer order fulfillment accurately
- Liaise with warehouse for packing/shipping instructions
- Process customers' orders to support the day-to-day logistics operations.
- Liaise with freight forwarders / Shipping Lines on Shipment Bookings
- Assist in liaising with customers and freight forwarders on delivery and schedules.
- Work closely with Operations personnel to resolve order or shipment related issues.
- Have a foresight in product availability and plan movement accordingly
- Any other duties as required

**Requirements**:

- Possess minimum a Diploma (preferably in Logistics Management/Supply Chain) with a minimum of 1 year of experience in Shipping/Logistics
- Dynamic, self-motivated, and persevering
- Good communication and interpersonal skills.
- Good command in English
- Demonstrates a strong sense of initiative with the ability to work independently and as a team player with a positive attitude
- Results-oriented and able to abide by tight deadlines with a strong sense of responsibility

**Others**
- 5 ½ day work week
- Training provided on the job with potential for further upgrading to develop a long term logistics career
- Out-patient and hospital medical benefits
- Salary for this position depending on experience



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