Assistant Manager, Client Management
1 week ago
**Location**:Petaling Jaya, MY**Job Summary**:
- Manage client accounts to ensure smooth client business integration and drive business growth of clients.**General Responsibilities**:
- Manage operating departmental budgets and costs according to annual allocation to ensure efficient usage of resources, where applicable
- Communicate new developments regarding the clients' or competitors' products to the sales team
- Develop business and marketing plans in coordination with clients to achieve overall business objectives and profitability
- Coordinate and communicate all planned activities to all operational departments and Business Units
- Liaise with client’s marketing team to coordinate promotional material deliveries
- Liaise and communicate with client’s marketing team to ensure all marketing activities are updated accordingly to DKSH team.
- Working closely with sales team on PPF for client’s approval (Exceedra process flow)
- Monitor, check supporting documents and match complete claim submission in Exceedra on daily basis
- Coordination of sample/foc withdrawal from warehouse to pre-planned destination.
- Follow up on invoices, goods receiving and payment.
- Monitoring on stock balance, near expiry stocks clearance, high stock holding
- Proactively creates and maintains effective workflow and communications to accomplish the work of the product team which includes the handling of a variety of projects and tasks simultaneously
- Gather information and present in required report with accuracy
- Explore any opportunities of new products or product expansion; communicate with sales team on execution
- Take necessary actions to resolve clients' operational issues/service complaints
- Coordinate with different personnel from different department to meet the requirements of whole business operation
- Manage and schedule business communications and business review meetings with clients' management teams
- Act as front-line DKSH representative with the client management team to facilitate ad hoc operational issue resolution, escalating to senior management as appropriate
- Act as a DKSH representative to communicate all other necessary issues to clients' management teams
**Functional skills and knowledge**:
- Demonstrate strong understanding of clients' industry/business/products
- Demonstrate strong client management and communication skills
- Proven project management skills
- Strong analytical background and knowledge of statistical analysis methods
- Demonstrate appreciation and respect for cultural sensitivities especially in cross-country/-cultural interactions
- Demonstrate fluency in English, both written and spoken
- Demonstrate proficiencies in office productivity tools (e.g. Excel - Pivot Table & Vlookup, Word and PowerPoint)
**Education**:
Bachelor’s degree in Business Administration, or an equivalent degree
**Work experience**:
Minimum Five years’ experience in a similar role
LI-MY1
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