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Online Customer Service

2 weeks ago


Bangi, Malaysia Rayyan Haya Resources Sdn Bhd Full time

JOB SCOPE:

- To handle sales from Whatsapp HQ, social media platforms (Shopee, Tiktok, Instagram)
- To assist customer inquiries.
- To prepare sales and customer database report.
- Develop E-commerce strategy to promote sales via online and Live marketing
- Assist customer via online in locating the desired to purchase the item.
- Assess customers needs and provide assistance and information on product features.
- To liaise with superior on product launching and sale.
- To perform ad hoc task assigned by the management from time to time.

REQUIREMENT:

- At least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology or equivalent.
- At least 1 year of working experience in the related field is required for this position.
- Have working experience in sales/customer service/retail position will be advantage.
- Ability to handle multiple challenges and task concurrently.
- Command of office tools such as the Microsoft Office Suite (Excel, Word, Powerpoint) is necessary.
- Good interpersonal relationship and social skill.
- Able to start work immediately.

Pay: RM1,500.00 - RM2,000.00 per month

**Benefits**:

- Additional leave
- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

Supplemental pay types:

- Attendance bonus
- Commission pay
- Performance bonus

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Sales: 1 year (preferred)
- Retail management: 1 year (preferred)
- Customer service: 1 year (preferred)