Assistant Planner

4 hours ago

Simpang Ampat, Malaysia EKO Metal Industries Sdn. Bhd. Full time

**Job Overview**
- To ensure that the customers / business clients' needs are being met and that the final products and service are delivered in a professional and timely manner.
- The bottom line is to do whatever needs to be done to help the sales team complete sales and deliver the products purchased by the customers.
- A single point of contact for staff from multiple departments to gain assistance in troubleshooting and related sales issues.
- In addition to assisting the activities of the sales team, you will also be responsible for customer relationships, including order entry, progress chasing and commercial support.
**Responsibilities and Duties**
- Manage order fulfillment functions of customer orders till delivery.
- Monitoring on the tool life of respective customer account and update to NPI/Marketing.
- In charge of customer-order processing and arrangement, delivery monitoring.
- Coordinate and follow up with production, planner and engineering to ensure OTD.
- Manage day to day customer inquiries regarding stock and deliver dates.
- Take full responsibility in managing orders from customers till delivery.
- Work pro-actively on daily base with Quality Control, warehouse and other staff to ensure schedules are maintained.
- Additional duties as assigned by Superior.
- Update report by once the transaction is complete.
**Qualifications**
- Have a strong customer service experience / planning.
- Have excellent communication and customer service skills.
- Min 1 years of relevant experience relating to planning / customer / sales support role.
- Strong oral and written communication skills.

**Job Types**: Full-time, Permanent

**Salary**: RM1,600.00 - RM2,500.00 per month

**Benefits**:

- Free parking
- Health insurance
- Maternity leave
- Parental leave
- Professional development
Schedule:

- Monday to Friday

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