Customer Service Restaurant

**1. PRIMARY RESPONSIBILITIES**: - GREETING AND WELCOMING GUESTS WARMLY AND PROFESSIONALLY - TAKING ACCURATE FOOD AND BEVERAGE ORDERS BY PHONE, IN PERSON, OR THROUGH DIGITAL PLATFORMS - ANSWERING CUSTOMER QUESTIONS ABOUT MENU ITEMS, INGREDIENTS, AND SPECIALS - MANAGING CUSTOMER RESERVATIONS AND SEATING ARRANGEMENTS - PROCESSING PAYMENTS AND HANDLING CASH/CREDIT TRANSACTIONS ACCURATELY **2. CUSTOMER INTERACTION**: - GREET CUSTOMERS WITHIN 30 SECONDS OF ARRIVAL - MAINTAIN EYE CONTACT AND PROFESSIONAL DEMEANOR - USE APPROPRIATE LANGUAGE ("MY PLEASURE," "CERTAINLY," "THANK YOU") - GUIDE CUSTOMERS TO TABLES OR WAITING AREA - PRESENT MENUS AND EXPLAIN DAILY SPECIALS - ANSWER QUESTIONS ABOUT INGREDIENTS AND PREPARATION METHODS - HANDLE DIETARY RESTRICTIONS AND ALLERGIES WITH CARE - CHECK ON CUSTOMERS PERIODICALLY DURING THEIR MEAL - PROCESS PAYMENTS ACCURATELY AND PROMPTLY **3. ORDER MANAGEMENT**: - TAKE ACCURATE ORDERS USING POS SYSTEM - INPUT SPECIAL REQUESTS AND MODIFICATIONS CLEARLY - COMMUNICATE ORDERS TO KITCHEN STAFF EFFECTIVELY - MONITOR ORDER TIMING AND STATUS - ENSURE ORDER ACCURACY BEFORE SERVING - HANDLE TAKEOUT AND DELIVERY ORDERS EFFICIENTLY - COORDINATE WITH KITCHEN FOR ORDER MODIFICATIONS **4. PROBLEM RESOLUTION**: - ADDRESS COMPLAINTS IMMEDIATELY - LISTEN ACTIVELY TO CUSTOMER CONCERNS - OFFER APPROPRIATE SOLUTIONS OR ALTERNATIVES - KNOW WHEN TO INVOLVE MANAGEMENT - FOLLOW UP TO ENSURE CUSTOMER SATISFACTION - DOCUMENT INCIDENTS FOR MANAGEMENT REVIEW **5. ADMINISTRATIVE TASKS**: - PROCESS DIFFERENT PAYMENT METHODS - HANDLE GIFT CARDS AND PROMOTIONAL OFFERS - KEEP DETAILED RECORDS OF VOIDS/COMPS - MANAGE RESERVATIONS SYSTEM - UPDATE WAIT TIMES ACCURATELY - MONITOR TABLE STATUS AND ROTATION **6. SAFETY AND CLEANLINESS**: - FOLLOW FOOD SAFETY GUIDELINES - MAINTAIN PERSONAL HYGIENE STANDARDS - CLEAN AND SANITIZE SERVICE AREAS REGULARLY - REPORT SAFETY HAZARDS IMMEDIATELY - KNOW EMERGENCY PROCEDURES - MAINTAIN PROPER FOOD HANDLING CERTIFICATION **7. COMMUNICATION REQUIREMENTS**: **CUSTOMER** - CLEAR VERBAL COMMUNICATION WITH CUSTOMERS - EFFICIENT COMMUNICATION WITH KITCHEN STAFF - REGULAR UPDATES TO MANAGEMENT - PROFESSIONAL INTERACTION WITH COWORKERS - ABILITY TO EXPLAIN MENU ITEMS IN DETAIL - MULTILINGUAL ABILITIES VALUED **TEAM** - LIAISE BETWEEN CUSTOMERS AND KITCHEN - REPORT ISSUES TO MANAGEMENT - COORDINATE WITH OTHER STAFF MEMBERS - SHARE CUSTOMER FEEDBACK - PARTICIPATE IN TEAM MEETINGS - UPDATE MANAGEMENT ON SERVICE STATUS\ **8. QUALITY STANDARDS**: - MAINTAIN FOOD PRESENTATION STANDARDS - ENSURE PROPER TEMPERATURE OF DISHES - CHECK FOOD QUALITY BEFORE SERVING - MONITOR BEVERAGE QUALITY - MAINTAIN CLEANLINESS STANDARDS - FOLLOW COMPANY POLICIES CONSISTENTLY **9. SERVICE AREA MANAGEMENT** - MAINTAIN CLEANLINESS OF DINING AREA - STOCK SERVICE STATIONS - MONITOR TABLE TURNOVER - ENSURE PROPER PLACE SETTINGS - MANAGE WAITING LISTS - KEEP CONDIMENTS AND SUPPLIES STOCKED **TECHNICAL SKILL** - PROFICIENT IN POS SYSTEMS - BASIC MATH SKILLS FOR CALCULATIONS - KNOWLEDGE OF PAYMENT PROCESSING - UNDERSTANDING OF SCHEDULING SOFTWARE - ABILITY TO USE COMMUNICATION DEVICES - BASIC COMPUTER LITERACY **SOFT SKILL** - CLEAR AND ARTICULATE SPEECH - ACTIVE LISTENING - APPROPRIATE TONE OF VOICE - NON-VERBAL COMMUNICATION - MULTIPLE LANGUAGE PROFICIENCY (ADVANTAGE) - CLEAR PRONUNCIATIO - FRIENDLY AND APPROACHABLE DEMEANOR - PATIENCE WITH CUSTOMERS - EMPATHY AND UNDERSTANDING **TEAM RESPONSIBILITIES** - SUPPORT FELLOW STAFF MEMBERS - PARTICIPATE IN TEAM MEETINGS - SHARE CUSTOMER FEEDBACK - ASSIST IN TRAINING NEW STAFF - CONTRIBUTE TO POSITIVE WORK ENVIRONMENT - FOLLOW CHAIN OF COMMAND **Job Types**: Full-time, Permanent Pay: RM1,700.00 - RM2,500.00 per month **Benefits**: - Free parking - Maternity leave - Meal provided - Opportunities for promotion - Parental leave - Professional development Schedule: - Early shift - Evening shift - Holidays - Night shift - Rotational shift - Weekend jobs Supplemental Pay: - Attendance bonus - Overtime pay **Education**: - Diploma/Advanced Diploma (preferred)