Restaurant Supervisor

**POSITION OVERVIEW**:
RESTAURANT SUPERVISOR SERVES AS A KEY LEADER RESPONSIBLE FOR ORCHESTRATING SEAMLESS DINING OPERATIONS, BRIDGING COMMUNICATION BETWEEN FRONT AND BACK OF HOUSE, WHILE MAINTAINING EXCEPTIONAL SERVICE STANDARDS AND PROFITABILITY.

**DETAILED RESPONSIBILITIES**:
**1.OPERATIONAL EXCELLENCE**
- EXECUTE OPENING PROCEDURES: SYSTEM STARTUP, CASH DRAWER PREPARATION, DINING ROOM SETUP, CLEANLINESS INSPECTION
- MANAGE CLOSING DUTIES: SALES RECONCILIATION, CASH HANDLING, SECURITY PROTOCOLS, EQUIPMENT SHUTDOWN.
- MONITOR TABLE TURNOVER RATES AND OPTIMIZE SEATING ARRANGEMENTS COORDINATE WITH KITCHEN REGARDING SPECIALS, 86'D ITEMS, AND TIMING ISSUES MAINTAIN UPDATED KNOWLEDGE OF MENU ITEMS, INGREDIENTS, AND ALLERGEN INFORMATION.
- OVERSEE RESERVATION MANAGEMENT AND SPECIAL EVENT COORDINATION CONDUCT REGULAR WALKTHROUGHS TO MAINTAIN CLEANLINESS AND AMBIANCE

**2. STAFF MANAGEMENT & DEVELOPMENT**
- CREATE WEEKLY STAFF SCHEDULES CONSIDERING PEAK HOURS, EVENTS, AND LABOR COSTS
- CONDUCT PRE-SHIFT BRIEFINGS TO COMMUNICATE DAILY SPECIALS, PROMOTIONS, AND SERVICE EXPECTATIONS.
- PROVIDE REAL-TIMECOACHING AND FEEDBACKTO IMPROVE SERVICE QUALITY MONITOR STAFF APPEARANCE AND UNIFORM COOMPLIANCE
- LEAD MONTHLY STAFF MEETINGS TO ADDRESS COONCERNS AND SHARE UPDATES CONDUCT PERFORMANCE EVALUATIONS AND DOCUMENT DISCIPLINARY ACTIONS IMPLEMENT CROSS-TRAINING PROGRAMS TO ENSURE OPERATIONAL FLEXIBILITY MANAGE BREAK SCHEDULES WHILE MAINTAINING SERVICE LEVELS

**3. FINANCIALMANAGEMENT**
- TRACK DAILY SALES FIGURES AND ANALYZE PERFORMANCE METRICS.
- MONITOR LABOR COSTS AND ADJUST STAFFING LEVELS ACCORDINGLY.
- CONTROL INVENTORY COSTS THROUGH PROPER ORDERING AND STORAGE PROCEDURES
- MINIMIZE WASTE THROUGH PORTION CONTROL AND INVENTORY ROTATION
- PROCESS EMPLOYEE TIMESHEETS AND PAYROLL DOCUMENTATION
- HANDLE CASH, CREDIT, AND GIFT CARD TRANSACTIONS
- MAINTAIN ACCURATE RECORDS OF COMPs, VOIDS, AND DISCOUNTS

**4. QUALITY CONTROL & COMPLIANCE**
- ENFORCE FOOD SAFETY PROTOCOLS AND MAINTAIN RELEVANT DOCUMENTATION
- CONDUCT REGULAR TEMPERATURE CHECKS ON FOODSTORAGE UNITS
- ENSURE PROPER SANITIZATION OF DINING AREAS AND EQUIPMENT
- MONITOR PROPER HANDLING OF CHEMICALS AND CLEANING SUPPLIES
- MAINTAIN UPDATED SAFETY DATA SHEETS AND EMERGENCY PROCEDURES
- ENSURE COMPLIANCE WITH HEALTH DEPARTMENT REGULATIONS
- COORDINATE ROUTINE MAINTENANCE AND EQUIPMENT REPAIRS

**5. CUSTOMER EXPERIENCE**
- GREET AND INTERACT WITH GUESTS TO ENSURE SATISFACTION HANDLE SPECIAL REQUESTS AND DIETARY ACCOMMODATIONS
- ADDRESS COMPLAINTS PROFESSIONALLY AND PROVIDE APPROPRIATE COMPENSATION
- MAINTAIN INCIDENT REPORTS AND GUEST FEEDBACK RECORDS
- DEVELOP SOLUTIONS TO PREVENT RECURRING SERVICE ISSUES
- BUILD RELATIONSHIPS WITH REGULAR CUSTOMERS
- MONITOR ONLINE REVIEWS AND RESPOND APPROPRIATELY

**6.MARKETING & PROMOTIONS**
- IMPLEMENT PROMOTIONAL CAMPAIGNS AND SPECIAL EVENTS UPDATE SOCIAL MEDIA DISPLAYS AND IN-HOUSE MARKETING MATERIALS
- TRAIN STAFF ON UPSELLING TECHNIQUES AND PROMOTIONAL OFFERINGS
- TRACK EFFECTIVENESS OF MARKETING INITIATIVES
- COLLECT AND ANALYZE CUSTOMER FEEDBACK DATA
- COORDINATE WITH MARKETING TEAM ON SEASONAL PROMOTIONS

**TECHNICAL SKILL**
- ADVANCED POS SYSTEM OPERATION
- INVENTORY MANAGEMENT SOFTWARE PROFICIENCY
- BASIC ACCOUNTING PRINCIPLES
- FOOD SAFETY CERTIFICATION
- ALCOHOL SERVICE CERTIFICATION
- KNOWLEDGE OF LABOR LAWS
- UNDERSTANDING OF COST CONTROL PRINCIPLES

**SOFT SKILLS**
- STRATEGIC PROBLEM-SOLVING
- EFFECTIVE VERBAL AND WRITTEN COMMUNICATION
- STRONG LEADERSHIP ABILITIES
- CONFLICT RESOLUTION EXPERTISE
- TIME MANAGEMENT PROFICIENCY
- STRESS MANAGEMENT
- ATTENTION TO DETAIL
- MULTI-TASKING CAPABILITIES

**Job Types**: Full-time, Permanent

Pay: RM1,800.00 - RM3,000.00 per month

**Benefits**:

- Free parking
- Maternity leave
- Meal provided
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Night shift
- Rotational shift

Supplemental Pay:

- Attendance bonus
- Overtime pay

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Restaurant management: 1 year (preferred)