Customer Service Telesales Executive

2 weeks ago


Kuala Lumpur, Malaysia PetsMart Group Sdn. Bhd. Full time

* Actively listen to and understand customer needs to deliver appropriate services and enhance customer satisfaction. - Maintain and develop relationships with existing customers through in - Conduct cold calls to arrange meetings with existing and potential customers, gather feedback, and promote new products, services, and special offers. - Collect market and customer information to better understand industry trends. - Diligently track all sales activities. - Generate innovative sales strategies and discuss potential implementations with management. - Prepare and submit sales reports on a daily, weekly, or monthly basis as required by management. Job Requirement: Relations, Marketing, Business Administration, or a related field. - Minimum of two years of relevant experience required. - Fresh graduates are welcome to apply. - Disciplined, with a positive attitude, self-motivation, and a customer service focus. - Strong networking skills; energetic and outgoing personality - Capable of multitasking and possesses an outgoing personality. - Ability to work both independently and as part of a team - Strong organizational and time-management skills - Strong language proficiency: must be able to communicate effectively in English, Malay, Mandarin, and local dialects, both written and spoken. - Customer-focused with a commitment to the "Customers Come First" philosophy. - Proficient in Microsoft Office (Word, Excel, PowerPoint). - IT-literate, independent, highly committed, with strong problem-solving skills. - Proactive, takes initiative to drive and complete projects **Benefits**: - Overtime Claim - KPI Rewards - EPF, SOCSO - Annual Leave/ Medical Leave/ Medical Claim - Staff Purchase Scheme - Product Training and sales skill trainning - Oversea Trip: Asia, America, Australia, Europe - Salary Review - Twice per year **Job Types**: Full-time, Permanent, Contract, Internship, Fresh graduate Contract length: 12 months Pay: RM2,000.00 - RM7,500.00 per month **Benefits**: - Maternity leave - Opportunities for promotion Schedule: - Day shift Supplemental pay types: - Attendance bonus - Commission pay - Overtime pay - Performance bonus - Yearly bonus Ability to commute/relocate: - Kuala Lumpur: Reliably commute or planning to relocate before starting work (preferred) **Education**: - STM/STPM (preferred) **Experience**: - Telesales: 2 years (preferred) **Language**: - Malay, English, Mandarin (preferred)



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