Telesales Executive

7 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia DENAVE (M) SDN. BHD. Full time

We are looking for an enthusiastic Telesales Agent for our NGO program who experienced in telesales, or customer onboarding, particularly in a high-volume environment.

What we can expect as Telesales Agents role with us:


• Outbound Calls: Make outbound calls and educating potential customers about the organization's mission and NGO campaigns.


• Engagement: Build and maintain strong relationships with potential and existing customers by providing detailed information on NGO program, answering questions, and addressing concerns.


• Database Management: Accurately record and update customer information in the CRM system, tracking interactions and commitments.


• Communication Skills: Strong verbal communication skills with the ability to effectively engage and guide customers through the onboarding process over the phone.


• Detail-Oriented: Strong attention to detail, ensuring all customer information is accurately recorded and that all onboarding steps are completed thoroughly.


• Motivation: Self-motivated and goal-oriented, with a strong drive to meet and exceed onboarding targets


• Customer Service: Provide exceptional customer service by responding to inquiries and maintaining a positive, professional relationship throughout the engagement process.

Job Requirements:


• Open for Fresh Graduates who completed SPM/Diploma/Degree qualifications

Skills and Experience:


• Communication Skills: Excellent verbal communication and listening skills are essential for engaging donors.


• Persuasion Skills: Ability to effectively persuade potential donors to contribute.


• Customer Service: Experience in customer service or sales roles is often helpful.


• Attention to Detail: Accurately recording donation details and donor information is critical.


• Goal-Oriented: Ability to meet and exceed fundraising targets

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