Customer Service Native Vietnamese

1 week ago

Kuala Lumpur, Malaysia Agensi Pekerjaan Career International FOS Sdn Bhd Full time

**Key Responsibilities**:

- Conduct thorough KYC checks and monitor customer activities to identify potential fraud.
- Implement and maintain effective fraud detection and prevention strategies.
- Analyze transaction patterns and investigate suspicious activities.
- Collaborate with cross-functional teams to ensure compliance with internal and external policies.
- Stay updated on industry trends, regulatory changes, and security measures.
- Prepare detailed reports on fraud cases and KYC compliance.
- Provide support and training to team members on fraud prevention strategies.
- Resolve customer issues efficiently and effectively while maintaining a high standard of service.
- Identify and escalate complex issues to the appropriate department for resolution.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with team members to improve customer service processes.
- Stay updated with product knowledge to provide accurate information to customers.
- Contribute to team meetings and training sessions to enhance service delivery.

**Qualifications**:

- **Native Vietnamese only**:

- SPM above
- Language : English A2 + Mandarin B2
- Minimum 6 months of experience in customer service is required. Fresh graduates is welcomed to apply.
- Experience in KYC and fraud prevention is preferred.
- Proven experience in KYC, fraud prevention, or a related area.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Familiarity with regulatory requirements and industry best practices.
- Ability to work independently and as part of a team.

**Benefits**:

- Competitive salary
- Health and wellness benefits
- Opportunities for professional development

**Job Type**: Permanent

Pay: RM4,000.00 - RM4,500.00 per month

Work Location: In person

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