Customer Support, Vietnamese Speaking

2 days ago

Kuala Lumpur, Malaysia Cognizant Full time

**Job Summary**

**Responsibilities**
- Provide exceptional customer support by addressing inquiries and resolving issues in a timely manner.
- Communicate effectively in both English and Vietnamese to assist customers with their needs.
- Utilize technical skills to navigate and troubleshoot customer issues within the Hi-Tech and Services domains.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with team members to ensure consistent and high-quality service delivery.
- Follow established protocols and procedures to ensure compliance with company policies.
- Participate in training sessions to stay updated on product knowledge and customer service techniques.
- Identify opportunities for process improvements and contribute to their implementation.
- Assist in the development of customer support materials and documentation.
- Monitor and report on customer feedback to help improve service quality.
- Provide support for special projects and initiatives as needed.
- Ensure a positive customer experience by demonstrating empathy and professionalism.
- Meet or exceed performance targets and service level agreements.

**Qualifications**
- Must have strong English speaking skills.
- Must be a native Vietnamese speaker with the ability to read write and speak the language fluently.
- Experience in customer support within the Hi-Tech and Services domains is a plus.
- Excellent communication and interpersonal skills are required.
- Ability to work effectively in a team-oriented environment.
- Strong problem-solving skills and attention to detail are essential.

  • Customer Service

    1 week ago

    Kuala Lumpur, Malaysia growthfn Full time

    We are seeking a Customer Service Representative who is fluent in Vietnamese to join our team. In this role, you will be responsible for providing exceptional customer service to our Vietnamese-speaking customers, resolving their inquiries and issues efficiently and effectively. You will also be responsible for maintaining accurate customer records and...

  • Native Vietnamese

    2 days ago

    Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Chat Support Executive **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Chat Key Skills: Customer Service Vietnamese chat Chat Process Chat Support customer support Fluent in Vietnamese and English - A leading BPO in Malaysia is looking for**...

  • Chat Support

    2 days ago

    Kuala Lumpur, Malaysia Growthfn Sdn Bhd Full time

    **Job Summary**: - Understand customer enquiries and ensure they are answered or routed through the appropriate support channel - Manage customer escalations and ensure that these are answered, tracked, and escalated as required - Perform all procedures accurately, including following client's documented call flows, work processes, data entry requirements,...

  • Chat Support

    5 days ago

    Kuala Lumpur, Malaysia MyGlit Full time

    **Role**:Other Language Expert **Timings**:Shifting Schedule (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Operations / Customer Service / Telecalling **Process**:Chat Key Skills: Vietnamese Chat Support - **Chat Support - Vietnamese** **Location: Kuala Lumpur** Pay: Basic RM4000 + Complexity allowance...

  • Chat Support

    7 days ago

    Kuala Lumpur, Malaysia MyGlit Full time

    **Role**:Any Other **Timings**:Flexible (Permanent) **Industry**:BPO / ITES **Process**:Chat **Functional Area**:Any Other **Work Mode**:Work from office Key Skills: Vietnamese Chat Support - Vietnamese-Chat Support KL Sentral Shift: 24*7 Has experience in chat support “Bachelor Degree with no exp Diploma with min 1 year of call center...

  • Customer Ssupport Specialist

    3 days ago

    Kuala Lumpur, Malaysia EPS Ventures Sdn Bhd Full time

    **Position: Customer Support Specialist (Thai and Vietnamese Speaker)** **Tenure: 1 Year contract/ Renewable Basis** **Salary: RM 4500 to RM 5000** **Working Location: Petaling Jaya** **Working Hour/days: Rotational Shift** **Responsibilities**: * * * * Act as point of contact and provides consultative support on agencies and advertisers'...

  • Customer Service Associate Retail Vietnamese and

    2 days ago

    Kuala Lumpur, Malaysia Sutherland Full time

    You are joining **Sutherland**, a global business transformation company offering an integrated set of back-office and customer service support services. One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals. With our head office in Rochester, New York, USA, Sutherland...

  • Vietnamese Translator

    2 days ago

    Kuala Lumpur, Malaysia Global Information Technology Sdn Bhd Full time

    **Requirements**: 1. Good communication skills, strong sense of active customer service, and team spirit 2. There is no education limit, and can write fluent Vietnamese letters; 3. Be honest and obey the arrangement of superior leaders **Responsibilities**: 1. Timely translate the documents required by Vietnamese customers and deliver them to customers,...

  • Customer Service

    2 days ago

    Kuala Lumpur, Malaysia Career Search Full time

    _Location: KL Sentral, Kuala Lumpur_ - _Working hour: 9AM - 9PM (Rotational Shift) _ **Your main duties will include**: - **Providing exceptional customer service**: You will be the primary point of contact for our customers, addressing their inquiries, complaints, and feedback. You must be able to handle these interactions with empathy, patience, and...

  • Appeals Specialist

    2 days ago

    Kuala Lumpur, Malaysia TikTok Full time

    Responsibilities About TikTok TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Mumbai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us At TikTok, our people are humble, intelligent, compassionate and...