Customer Ssupport Specialist

4 days ago

Kuala Lumpur, Malaysia EPS Ventures Sdn Bhd Full time

**Position: Customer Support Specialist (Thai and Vietnamese Speaker)**

**Tenure: 1 Year contract/ Renewable Basis**

**Salary: RM 4500 to RM 5000**

**Working Location: Petaling Jaya**

**Working Hour/days: Rotational Shift**

**Responsibilities**:
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*
*
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Act as point of contact and provides consultative support on agencies and advertisers' accounts.
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Drive advertiser communications and technical issue resolution, aiming to achieve high customer satisfaction.
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Improve internal efficiency and customer satisfaction by proactively identifying opportunities to optimize existing or new processes and tools.
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Educate advertisers on product usage, from the basics to best practices.
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Troubleshoot and resolve complex cases
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Answer advertiser questions online; provide account setup guidance and simple optimization suggestions for high-potential advertisers through outbound calls if needed and reach out to problematic advertisers via telephone to provide solutions.
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Promoting advertising opportunities on in-scope TikTok products based on agreed scripts and scenarios.
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Maintaining the quality of provided service by initiatives to enhance activities and to promote customer satisfaction with the set qualitative and quantitative performance indicators.
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Concern for maintaining the quality of the provided services by initiatives to enhance activities and to promote customer satisfaction with the set qualitative and quantitative performance indicators.

**Job Requirements**

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Minimum Degree required or any other equivalent
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Minimum 1 year of working experience in customer service with experience in digital marketing is preferred
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Good communications in Thai and Vietnamese/Khmer language both written and spoken due to business needs with the ability to speak good English.
- Familiarity with Outlook, Ticket Management, and Web Conferencing tools.

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Preferable experience using CRM system.

**Job Types**: Full-time, Contract
Contract length: 12 months

**Salary**: RM4,500.00 - RM5,000.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Work from home

Schedule:

- Afternoon shift
- Day shift
- Evening shift
- Rotational shift

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)

**Language**:

- Mandarin (preferred)
- Bahasa (preferred)

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