Customer Value Specialist

1 week ago

Kuala Lumpur, Malaysia AS White Global Pty Ltd Full time

**The Opportunity**

Our partner, a leading global InsureTech who has been providing small businesses with the simplest way to get their business insurance sorted, is hiring for **Customer Value Specialist **to be part of their Manila team The team opened its doors in 2008 and now operates in Australia, the US, and New Zealand.

As a **Customer Value Specialist**, you will be responsible for contributing to the delivery of retention strategy and plans whilst delivering an exceptional customer experience in an exciting growing part of the business.

**Key Responsibilities**
- Ensure and maintain a high level of product, process, and systems knowledge consistently.
- Achieve daily, weekly, and monthly KPIs, covering renewals, retained cancellations, adherence, and quality assurance.
- Handle both outbound and inbound retention calls.
- Escalate referrals directly to insurers for pending claims and special circumstances.
- Deliver an exceptional customer experience, collaborating with sales and service staff to identify customer behavior trends.
- Conduct 'Health Checks' on existing customer policies.
- Manage cancellations and dishonored payments.
- Day-to-day responsibilities include contacting existing customers, promoting relevant products and services, tracking and renewing policies, addressing cancellation requests, and ensuring customer coverage.
- Be accountable for meeting service standards and adhering to key performance indicators. Foster a customer-centric culture, actively analyze feedback for continuous improvement, and contribute to ongoing retention strategies.

**Skills, Experience & Qualifications**
- Bachelor's Degree graduate in any related field.
- A minimum of 2-3 years of experience in Customer Service.
- Demonstrated background in sales or retention for at least 2-3 years.
- Experience in the Insurance industry is highly regarded.
- Passionate about prioritizing customer needs, with a positive attitude and eagerness to learn.
- Highly empathetic and committed to team collaboration.
- Excellent verbal and written communication, attention to detail, and organizational skills.
- Strong problem-solving ability and adept at building rapport.
- Efficient with diverse systems.
- Capable of multitasking and working under pressure to meet deadlines.
- Driven to achieve excellent results in a target-driven setting.

**ASW Offers**:

- A diverse, inclusive, and supportive company culture.
- Competitive remuneration.
- Opportunity to collaborate and work with global clients and stakeholders.
- Medical benefits.
- Great Paid Leave entitlements.
- Team outings, travel opportunities, company parties/events, and other exciting activities.
- Exposure to an international environment, working with people across Malaysia, Vietnam, the Philippines, and Australia.
- Industry and role-related training.
- Ongoing career opportunities.

LI-DC1

  • Customer Value Management Specialist

    1 week ago

    Kuala Lumpur, Malaysia Maxis Full time

    Are you ready to get ahead in your career? - We want to empower you turn your ambitions into achievements. - We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others. - Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world. - To...

  • Customer Success Specialist

    2 days ago

    Kuala Lumpur, Malaysia Customer Connect Malaysia Full time

    At CCM, we won't forget what makes customers happy, simply because we are customers too. We are obsessively passionate about being a happy customer ourselves to remind us how to treat others the same way. We come to work every day with one simple belief - we too can make a difference for your customers. This is our lifelong goal simply because we love what...

  • Security Technical Specialist

    4 days ago

    Kuala Lumpur, Malaysia Value Point Systems Full time

    Department - Solutions Sales - Job posted on - Mar 10, 2025 - Employee Type - Full-Time - Experience range (Years) - 4 years - 8 years Noventiq is hiring! Noventiq (the brand name of Cyprus-registered Softline Holding plc) is a leading global solutions and services provider in digital transformation and cybersecurity, headquartered and listed in London....

  • Customer Experience Specialist

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Hisential Full time

    Customer Experience Specialist/Senior Customer Experience Specialist (Call Center MY/SG Market)About the jobService Type: Health CareLocation: Bangsar, Kuala LumpurAs our clinic expands rapidly, so will your professional growth. Be part of an exciting, dynamic company with ample opportunities for career advancement. Your contributions will directly impact...

  • Customer Success Specialist

    1 week ago

    Greater Kuala Lumpur, Malaysia TP Full time

    Overview:The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information.Responsibilities:Communicate with customers via phone, email and chatCSS represents the brand, the culture, and the values of the clientCustomer concerns must be handled positively and professionallyCSS represents the...

  • Customer Success Specialist

    1 week ago

    Greater Kuala Lumpur, Malaysia TP Full time

    Overview:The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information.Responsibilities:Communicate with customers via phone, email and chatCSS represents the brand, the culture, and the values of the clientCustomer concerns must be handled positively and professionallyCSS represents the...

  • Customer Service Specialist

    4 days ago

    Kuala Lumpur, Malaysia EPS Ventures Sdn Bhd Full time

    **Key Responsibilities** - Deliver exceptional non-voice customer service, processing orders, transactions, and requests with accuracy and efficiency. - Build and maintain strong relationships with VIP customers, ensuring their needs are met with a personal touch. - Proactively identify potential customer issues and implement effective solutions to address...

  • Patient Value Partner

    9 hours ago

    Greater Kuala Lumpur, Malaysia Astellas Pharma Full time

    At Astellas, we believe that nurturing exceptional relationships with our employees delivers exceptional business results.Everyone at Astellas has a responsibility for creating a brighter future for patients around the world. From the first moment, Astellas will inspire you to put this ethos into practice – with a positive, agile company culture and with...

  • Senior Specialist, Customer Success, Cybersecurity Payments

    7 hours ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Mastercard Full time

    Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships...

  • Senior Specialist, Customer Success, Cybersecurity Payments

    8 hours ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Mastercard Full time

    Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships...