Customer Service Specialist

3 days ago


Kuala Lumpur, Malaysia EPS Ventures Sdn Bhd Full time

**Key Responsibilities**
- Deliver exceptional non-voice customer service, processing orders, transactions, and requests with accuracy and efficiency.
- Build and maintain strong relationships with VIP customers, ensuring their needs are met with a personal touch.
- Proactively identify potential customer issues and implement effective solutions to address them.
- Respond promptly and professionally to inquiries, exceeding customer expectations.
- Manage and resolve VIP concerns or complaints with empathy and a problem-solving mindset.
- Collect, analyze, and share customer feedback to drive service improvement.
- Collaborate closely with team members to ensure seamless service delivery and continuous improvement.

**Qualifications**
- A diploma/ bachelor's degree is preferred but not required; a customer-centric mindset is essential.
- Proven experience in customer service, preferably in handling VIP or high-value clients.
- Exceptional communication skills in written and spoken **English & Mandarin.**
- Strong problem-solving skills and the ability to manage challenging situations with composure.
- Tech-savvy and comfortable navigating various digital platforms and CRM systems.
- Outstanding multitasking and time-management abilities, with great attention to detail.

**Job Types**: Full-time, Permanent

Pay: RM3,500.00 - RM4,800.00 per month

Schedule:

- Monday to Friday

**Experience**:

- Customer Care Specialist: 1 year (required)

**Language**:

- Mandarin (required)

Work Location: In person



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