Customer Service Specialist

19 hours ago


Kuala Lumpur, Kuala Lumpur, Malaysia Bwinnus Global Marketing Sdn Bhd Full time

About the Role

We are looking for a dedicated and detail-oriented Customer Service Specialist to join our team. The

ideal candidate will be responsible for providing high-quality online communication and support services

to our key clients, ensuring a smooth and professional customer experience across all platforms.

Key Responsibilities

● Provide online communication and support services for key clients through various digital

platforms.

● Respond to customer inquiries promptly and professionally via the online customer service

system.

● Perform customer information queries and updates through the CRM system.

● Coordinate and communicate with internal departments to ensure efficient client service delivery.

● Maintain accurate records of customer interactions and ensure timely follow-up on outstanding

matters.

Requirements

● Proficient in both English and Mandarin (spoken and written).

● Minimum high school education or above.

● Strong communication and problem-solving skills.

● Responsible, patient, and able to handle client requests with professionalism.

Why Join Us

● Supportive and collaborative work environment.

● Opportunities for professional growth and development.

● Exposure to a wide range of marketing and client management activities.



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