Customer Service

Job Requirements and Responsibilities:➢ Acting as a point of contact for technical escalations within the Service Desk Team,working alongside and feeding back resolutions to the team➢ Managing incidents, requests and problems➢ Providing a first-class level of service by meeting or exceeding contractual SLAs, KPIs andCustomer Satisfaction across all...

OverviewAEON Credit Service is a leading consumer financing provider with business operations in Japan, Malaysia, Hong Kong, Thailand, Taiwan and China. The Company has established a strong presence in Malaysia since 1996 to provide easy payment schemes for purchase of consumer goods and a personal financing scheme based on Syariah principles.Our business...

Job Title: Customer Service & Order Fulfillment CoordinatorLocation: KL Eco City / Penang / HybridSalary: MYR 3,500 – RM 6,000Contract: 6–12 months (renewable/conversion based on performance and business needs)Role SummaryThe Customer Service & Order Fulfillment Coordinator is responsible for managing customer orders, shipment tracking, returns, and...

Our client "ESLITE SPECTRUM MALAYSIA SDN. BHD. (誠品生活)" is seeking a Customer Service Representative to join their teamAre you passionate about delivering exceptional customer experiences and contributing to exciting marketing campaigns? Join our client's dynamic team in a role that combines customer service excellence with creative marketing...

Job OverviewWe are looking for a friendly, customer-oriented individual to join our team as a Customer Service Executive at Pavilion Kuala Lumpur. You will be the first point of contact for customers, handling inquiries, coordinating repair services, and ensuring a smooth and positive service experience. This role is ideal for those passionate about...

ResponsibilitiesDeliver customer service in line with contractual KPIs.Understand customer needs, provide accurate information, and resolve issues effectively.Communicate with customers in a courteous, empathetic, and professional manner.Maintain up-to-date knowledge of client products/services.Prepare accurate documentation and update account notes as...

The Role: We Are Hiring: Call Center Agents (Banking Industry) Jalan Raja Laut, Kuala LumpurIntakes: December 2025 & January 2026We are partnering with our reputable banking clients to hire Call Center Agents for the upcoming December 2025 and January 2026 intakes.We welcome:Candidates with Customer Service experience who are keen to grow their career...

Duties & Responsibilities:Customer interaction: Interacting with customers via various channels (chat, Jira ticket and email) to address inquiries, provide information and offer assistance in a friendly and professional manner.Issue resolution: Resolving customer concerns, problems, and complaints by actively understanding, analyzing situations and providing...

. Job Opportunity – Work in MalaysiaWe're hiring for the following position:Customer Service Agent (Vietnamese language support)• Fresh graduates are welcome• Must hold a Bachelor's degree in IT, Computer Science, or related field• Good communication skills in Vietnamese and English• Able to work rotational shifts Location: Kuala Lumpur, Malaysia...

Key Responsibilities:Lead, motivate, and supervise a team of customer service representatives to achieve team objectives.Monitor and analyse team performance, ensuring adherence to key performance indicators (KPIs) such as response time, customer satisfaction, and service quality.Provide coaching, mentoring, and regular feedback to team members to enhance...