Customer Success Specialist
2 weeks ago
Overview:
The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information.
Responsibilities:
- Communicate with customers via phone, email and chat
- CSS represents the brand, the culture, and the values of the client
- Customer concerns must be handled positively and professionally
- CSS represents the brand, the culture, and the values of the client
Work experience:
• Minimum of 6 months work experience in customer support in any industry.
• Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field
• Call centre experience is not a 'must' but would be a distinct advantage.
Education background:
• Bachelor's Degree or at least Diploma or equivalent in any discipline or SPM level
• Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension)
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