Customer Success Specialist

2 weeks ago


Greater Kuala Lumpur, Malaysia TP Full time

Overview:

The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information.

Responsibilities:

  • Communicate with customers via phone, email and chat
  • CSS represents the brand, the culture, and the values of the client
  • Customer concerns must be handled positively and professionally
  • CSS represents the brand, the culture, and the values of the client

Work experience:


• Minimum of 6 months work experience in customer support in any industry.


• Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field


• Call centre experience is not a 'must' but would be a distinct advantage.

Education background:


• Bachelor's Degree or at least Diploma or equivalent in any discipline or SPM level


• Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension)



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