Customer Success Specialist

About SleekFlow

Join SleekFlow, a thriving AI startup that is experiencing rapid growth globally thanks to the support of renowned investors like Tiger Global. Our mission is to develop the next generation of Conversational AI, empowering customer interactions across all channels—from messaging to voice—and enhancing business workflows and processes.

You will have the opportunity to thrive alongside the company through equity options. If you're ready to take your career to the next level and assume a larger role, we look forward to meeting you

At SleekFlow, we have developed an all-in-one Omnichannel Conversation AI Suite that drives conversions through conversations. Our platform seamlessly integrates with popular channels such as WhatsApp, Messenger, Instagram, WeChat, and more, providing comprehensive communication solutions. With our AI customer engagement platform, enterprises can automate growth by enhancing productivity across their sales, marketing, and support teams.

As we aggressively expand into emerging markets, we seek adventurous, diverse, and passionate individuals to join us on this exciting journey. Join our team and grow your career with SleekFlow

Role

As a Strategic Customer Success Specialist at SleekFlow, you will work closely with our SME customers. Each customer has unique needs, and you will act as a trusted business advisor, helping them effectively leverage our product to drive impact in mission-critical areas of their organization and transform the way they engage with customers.

At SleekFlow, Customer Success sits at the nexus of our sales, product, and marketing teams, helping to drive company growth and transforming the way the world builds software. Just like Lego blocks, what our customers build with SleekFlow is much more than the sum of its parts. No team knows this better than our Customer Success team, who act as consultative business partners to our customers, serving as a bridge between their needs and our product.

Junior Level

Prior Experience in the SaaS/ Software Industry is preferred

Language: English & Malay (Malay speaking is a plus)

Location: Kuala Lumpur, Malaysia

What You'll Do

As a Customer Success Specialist, you'll be the point person responsible for a portfolio of our SME customers.

• Onboard customers and demonstrate our key value propositions
• Drive adoption, growth, and retention of our customers by building trusted relationships and delivering the maximum value of the product
• Use touch-points, such as Business Reviews, to learn about their business priorities and guide them on how to best leverage the SleekFlow platform
• Discover and evangelize new use cases for the customer, helping them to deepen and expand their usage of the product
• Use your deep SleekFlow product knowledge to onboard and lead new enterprise customers to value
• Simultaneously manage multiple customers who are at different points in the customer lifecycle
• Identify opportunities to develop new training materials designed to ensure successful customer onboarding, support business-wide adoption, and deepen SleekFlow proficiency
• Serve as the voice of the customer internally by engaging in internal product discussions, translating customer usage and feedback into actionable insights
• Build a fundamental strategy and structure for upselling and retaining customers
• Look for upselling opportunities based on customers' needs

Who You Are

• You thrive by building long-term relationships and partnering with a range of stakeholders, including business, technical, and executive teams
• You are consultative and can navigate the complexities and needs of clients across industry and lifecycle
• You are a teacher at heart with the ability to distill technical or complex systems into simpler concepts to empower customers
• You execute with excellence and have a deep track record of creating a significant impact for your customers
• You are a resourceful and creative problem solver, never losing sight of the "why" behind the "what"
• You love building new things and coaching your team in a Startup

Preferred Requirement

• 1+ year of working experience, prior client-facing role
• Direct client management experience, ideally in a Customer Success, Account Management, or Sales role at a B2B technology company
• A track record of delivering value to complex customers with large employee bases
• Clear and professional communication in English (Malay is a plus)

What We Offer

• Competitive base package with 13-month salary
• Share option in a hyper-growth startup
• Birthday Leave
• Team lunch allowances
• Fun and diverse culture
• International team environment
• Training from experienced team leads

Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate.

SleekFlow is a place where everyone can grow. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day.