Customer Value Management Specialist

1 week ago

Kuala Lumpur, Malaysia Maxis Full time

Are you ready to get ahead in your career?
- We want to empower you turn your ambitions into achievements.
- We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
- Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
- To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?

Usage & Retention Analyst will steer and shape the strategy to run customer lifecycle management within the Enterprise business base with the objective of driving value creation. This involves creating the right customer propositions for identified target segments and create campaigns to drive adoption of the propositions.

What are you accountable for?
- Identify key drivers, mechanics and dependencies for driving conversion, product adoption, retention and cross sell.
- Develop campaigns to drive adoptions of relevant products across various segments.
- Translate analytics into clear insights and actionable recommendations.
- Identify customer segments for targeted marketing programs and craft customer offers and programs to deliver base revenue growth.
- Interlock with segment sales for feedback and improvement on campaigns.
- Analyse data and present it in a meaningful way using data visualization, data mapping and storytelling.
- Support process simplification and automation of workflow for base management.
- Manage device loyalty program.

What do you need to have for the role?
- Formal Education_
- Bachelor degree in a relevant field of study
- Work Experience_
- 5-7 years relevant experience in telecommunication, Product related role.
- Experienced in working with data to generate insights and KPI tracking.
- Skills / Knowledge_
- Advanced knowledge in excel, good communication, logical reasoning, advanced powerpoint & presentation skills.
- Has experience liaising and managing different business stakeholders.
- Experience with scripting / programming tools/ data visualisation such as SQL, Power BI, Tableau.

What’s next?

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.

  • Customer Value Specialist

    1 week ago

    Kuala Lumpur, Malaysia AS White Global Pty Ltd Full time

    **The Opportunity** Our partner, a leading global InsureTech who has been providing small businesses with the simplest way to get their business insurance sorted, is hiring for **Customer Value Specialist **to be part of their Manila team! The team opened its doors in 2008 and now operates in Australia, the US, and New Zealand. As a **Customer Value...

  • Customer Success Specialist

    3 days ago

    Kuala Lumpur, Malaysia Customer Connect Malaysia Full time

    At CCM, we won't forget what makes customers happy, simply because we are customers too. We are obsessively passionate about being a happy customer ourselves to remind us how to treat others the same way. We come to work every day with one simple belief - we too can make a difference for your customers. This is our lifelong goal simply because we love what...

  • Security Technical Specialist

    4 days ago

    Kuala Lumpur, Malaysia Value Point Systems Full time

    Department - Solutions Sales - Job posted on - Mar 10, 2025 - Employee Type - Full-Time - Experience range (Years) - 4 years - 8 years Noventiq is hiring! Noventiq (the brand name of Cyprus-registered Softline Holding plc) is a leading global solutions and services provider in digital transformation and cybersecurity, headquartered and listed in London....

  • Customer Experience Specialist

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Hisential Full time

    Customer Experience Specialist/Senior Customer Experience Specialist (Call Center MY/SG Market)About the jobService Type: Health CareLocation: Bangsar, Kuala LumpurAs our clinic expands rapidly, so will your professional growth. Be part of an exciting, dynamic company with ample opportunities for career advancement. Your contributions will directly impact...

  • Customer Success Specialist

    1 week ago

    Greater Kuala Lumpur, Malaysia TP Full time

    Overview:The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information.Responsibilities:Communicate with customers via phone, email and chatCSS represents the brand, the culture, and the values of the clientCustomer concerns must be handled positively and professionallyCSS represents the...

  • Customer Success Specialist

    1 week ago

    Greater Kuala Lumpur, Malaysia TP Full time

    Overview:The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information.Responsibilities:Communicate with customers via phone, email and chatCSS represents the brand, the culture, and the values of the clientCustomer concerns must be handled positively and professionallyCSS represents the...

  • Customer Service Specialist

    4 days ago

    Kuala Lumpur, Malaysia EPS Ventures Sdn Bhd Full time

    **Key Responsibilities** - Deliver exceptional non-voice customer service, processing orders, transactions, and requests with accuracy and efficiency. - Build and maintain strong relationships with VIP customers, ensuring their needs are met with a personal touch. - Proactively identify potential customer issues and implement effective solutions to address...

  • Patient Value Partner

    18 hours ago

    Greater Kuala Lumpur, Malaysia Astellas Pharma Full time

    At Astellas, we believe that nurturing exceptional relationships with our employees delivers exceptional business results.Everyone at Astellas has a responsibility for creating a brighter future for patients around the world. From the first moment, Astellas will inspire you to put this ethos into practice – with a positive, agile company culture and with...

  • Beauty Specialist

    1 week ago

    Kuala Lumpur, Malaysia GENO Management Full time

    Position : Beauty Specialist Working Location : KL / PJ (Sunway Pyramid / 1Utama / The Garden / Lot 10 / KLCC) Penang (QueensBay Mall / Gurney Paragon) Working Hours : 10am to 7pm (Morning Shift) 1pm to 10pm (Afternoon Shift) Off Days will be 6 days a month Salary Range : RM 2,500 - RM 3,500 **Job Description**: Dyson introduced the bagless vacuum,...

  • Project Manager/service Delivery Manager

    1 week ago

    Kuala Lumpur, Malaysia Value Point Systems Full time

    Department - Local DC - Job posted on - Dec 10, 2024 - Employment type - Full-Time **Project Manager/Service Delivery Manager (SDM)** About Us: Noventiq (Noventiq Holdings PLC) is a premier global provider of cutting-edge digital transformation and cybersecurity solutions, headquartered in London. We empower businesses to thrive in the digital age,...