IT Operation Manager

**JOB DESCRIPTION**
- Work closely with Head of Operations in day to day management activities and IT operations
- Lead and drive multi-disciplinary IT teams to deliver positive outcome on initiatives and operational activities
- Influence the project team and stakeholders as well as to provide support to assure initiatives able to attain its objectives and to raise issue/risk where delivery is at risk or progress is un-satisfactory
- Pro-actively work with Head Operations and the team on Infrastructure Tech Refresh activities.
- Pro-actively identify improvement opportunities either in process, solution and propose improvement plan based on the IT Outsourcing Contract with the client
- Responsible for getting services delivered to clients
- Ensure SLAs are met based on the IT Outsourcing Contract with the client
- Monitor and report on service performance and discuss the results with the client
- Prepare Service Improvement Plan if needed for operational improvements
- Keeping clients satisfied with the company's services through managing projects, fixing any reliability issues with the team and managing client expectations
- Ensure that the delivery processes are efficient and cost effective and streamline them if necessary
- Contribute to remediation plan and continuous improvement of the service delivery
- Drive Audit compliance activities to ensure audit requirement are met.
- Overseeing teams deployment activities for monitoring, maintenance, and support of enterprise IT solutions including current and future systems
- Keep up-to-date with the most recent technologies and advising on what new technological solutions and their implementation will meet business and systems requirements
- Ensure confidentiality and reliability of corporate data, proprietary information, and intellectual property
- Manage external vendors performance and service delivery (consultant/consulting company and hardware support vendors)
- Lead, train, guide, coach, motivate, monitor and appraise departmental staff to develop and maintain a dynamic and accountable team.
- Make recommendations for improving controls and practices to reduce risks related to information security with Head of Operations
- Participate in review and analysis of security products and services and make recommendations based on policies, ISO/IEC 27001 and security best practices
- Address audit findings and analysis of cybersecurity incident with the team and Head of Operations
- Participate in Incident Management, Major Incident, Change Management & Problem Management activities.

**REQUIREMENTS**
- This roles requires the individual to manage a team of managers consisting of the following tower leads / managers which consist of Infrastructure Manager, Network Manager, Cyber Security Manager, Helpdesk Manager, End User Computing Manager & ITSM Manager)
- ITIL Certified preferred
- Minimum Experience: 10 Years in Information Technology environments
- Typically has minimum of 5 years of IT delivery and client experience in a structured project management culture environment. Familiarity with multiple types of domains, Linux and Windows servers and associated operating systems and Data Center resources provisioning and experience with network infrastructure technologies.
- Technical skills with industry certification is a plus. (Redhat, MCSE, VMware Nutanix etc)
- Strong leadership and communication skills
- Have deep understanding on IT Infrastructure technologies and helping the team to remove impediments when encountered.
- Strong people and project management skills with the ability to achieve results in highly ambiguous and changing environments
- Has a good aptitude to foster good communication and managed well in relationship.
- Able to accept to work in a Vendor / Client environment.
- Ability to work in highly process driven and outsourced work environment.
- Professional experience facilitating cross-functional team efforts.
- Adaptability; self-starter; team player; quality minded; focused; committed; able to work independently and drives team members to reach goals.
- Able to add value and a driver to excel in delivery.
- High level of integrity, takes accountability of work and good attitude and teamwork.
- Takes initiative to improve current state of things and adaptable to embrace new changes.

**Job Types**: Full-time, Permanent

Pay: From RM12,000.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

**Experience**:

- IT: 10 years (preferred)

License/Certification:

- ITIL (preferred)