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Card Operations Manager

3 weeks ago

Port Klang, Malaysia Agensi Pekerjaan Carpe Diem Executive Sdn Bhd Full time

_**VERY URGENT**_

**About the role**
We’re building a new agile product team to launch great payment solutions products and we need determined, go-getter individuals to join the fold.
We believed that a smooth operation is the key to delivers the best experience to our users. Your role is to coordinate teams’ operational efforts & improve the processes within the organization.

**What will you do?**
- Own all aspect of customer related services and operational processes from on-boarding (start) until they churn (end) and everything in-between.
- Day-to-day, track & supervise customer services/processes; such as customer on-boarding, customer support, account maintenance, loyalty campaigns & rewards management and follow-up on any outstanding customers’ requests.
- Meticulous and obsessed about establishing clear operational performance metrics and track them.
- Monitor daily/weekly/monthly performance metrics, usage & transactional volumes. Perform process proofing & reconciliation. Spot any mismatch and catch exceptions.
- Manage external providers for outsource activities such as card manufacturing, shipping, or payment terminals installation.
- Align & get team ready to launch new programme and product successfully.
- Recruit & develop talents.

**Minimum qualifications**
- At least 5 years of experiences in the banking industry
- Not less than 5 years in a managerial role.
- Experience working with cross-functional team as well as ability to manage external technology partners and vendors.
- Strong knowledge in banking operation or credit card issuing and acquiring operations.

**Job Types**: Full-time, Permanent

**Salary**: RM7,500.00 - RM10,000.00 per month

**Benefits**:

- Dental insurance
- Health insurance

Schedule:

- Monday to Friday

Application Question(s):

- Can you outline your experience in card operations management within the banking or fintech industry?
- How do you handle conflicts or disagreements within your team, particularly when driving consensus is crucial?
- Expected salary?
- Notice period?

**Education**:

- Bachelor's (preferred)

**Experience**:

- Solid Banking: 5 years (preferred)
- Fintech: 5 years (preferred)
- Managerial: 5 years (preferred)