Customer Experience Operations Specialist in Johor Bahru
2 days ago
What You Will Do
Personalise and engage customers effectively to drive customer satistaction
Assist customer on enquiries and issues efficiently to mitigate detractors.
Ensuring service standards are met e.g CSAT, Quality Assurance (QA), Response time and Resolution time.
What You Should Have
Ability to determine customer needs and quickly build rapport with customers.
Ability to empathize with and prioritize customer needs, provide appropriate solutions and setting expectations with customers.
Experience working with Zendesk and/or a similar ticketing system is highly advantageous.
Additional Information
Willing to work night shift (9pm - 7am) or 5am to 2pm 5 days per week (can include weekends)
RM200 per year for health / medical
RM500 per year for L&D
25% quarterly bonus (every 3 months) (Variable)
RM100 monthly for transportation
**Job Types**: Full-time, Permanent
Pay: RM2,529.44 - RM4,500.00 per month
Application Question(s):
- Are you are available for a walk-in interview at Mid Valley Southkey on 26 June 2025?
-
Technician (Kempas, Johor Bahru)
7 days ago
Johor Bahru, Malaysia NY CONTAINER SPECIALIST SDN. BHD. Full time**Jawatan Kosong - Kempas, Johor Bahru** **Production Juruteknik** - Min.1 tahun pengalaman sebagai juruelektrik - Min.SPM atau diploma teknikal profesional lain - Lesen kereta diperlukan **Production Juruteknik Perantis** - Selagi anda sudi belajar, kami sedia mengajar - Min.SPM - Lesen kereta diperlukan - Latihan Disediakan - Overtime, Attendance...
-
technician(kempas lama, johor bahru)
2 days ago
Johor Bahru, Johor, Malaysia NY CONTAINER SPECIALIST SDN. BHD. Full time 20,000 - 30,000 per yearKEKOSONGAN SEGERA - JOHOR BAHRUKerja Tetap dengan AllowanceJuruteknik Min.1 tahun pengalaman sebagai juruelektrik / wiring / aircondMin.SPM atau diploma teknikal profesional lainLesen kereta diperlukanJuruteknik Perantis Selagi anda sudi belajar, kami sedia mengajarMin.SPMLesen kereta diperlukanNY Container Specialist Sdn BhdLot 2788, Batu 8, Jalan Kempas...
-
Johor Bahru, Malaysia Agensi Pekerjaan Infinity8 Sdn Bhd Full timeOur client is a fast-growing company that designs and delivers stylish, durable, and modern home solutions for everyday living. As part of our commitment to providing exceptional customer experiences, we're looking for a Customer Experience Specialist to join our client team in Johor Bahru. **Responsibilities**: - Provide clear, empathetic, and...
-
Guest Experience Manager
4 days ago
Johor Bahru, Malaysia Thistle Hotel Johor Bahru (JB Parade Sdn. Bhd.) Full timeThe capability to coordinate and manage the day-to-day operations of the Front Desk. The ability to monitor and review the daily revenue report, the daily labor report and the monthly profit and loss statement, analyze results and take action when necessary. Able to monitor all standards in the hotel to ensure they are in place and enforced. To assist Front...
-
Sales Executive
7 days ago
Johor Bahru, Malaysia NY CONTAINER SPECIALIST SDN. BHD. Full time**Sales Executive (Based on HQ Johor Bahru)** 1. Plan and develop a sales plan in fulfilling sales goals / targets. 2. Identify and develop business opportunities in building the company’s market opportunities. 3. Ensure on-time sales billing and collection for the stability of the company's financial status. 4. Build and maintain good customer...
-
Customer Experience Operations Specialist
1 week ago
Johor Bahru, Malaysia Agensi Pekerjaan Inter Island Sdn Bhd Full time**Job Purpose**: As a Customer Experience Operations Specialist, you will act as the primary liaison between the company customers across multiple channels. Your role is essential in delivering an exceptional, engaging, and efficient customer experience that drives satisfaction and loyalty. You will be responsible for understanding customer needs, resolving...
-
Customer Experience Operations Specialist
7 days ago
Johor Bahru, Malaysia Agensi Pekerjaan Inter Island Sdn Bhd Full time**Job Purpose**: As a Customer Experience Operations Specialist, you will act as the primary liaison between the company customers across multiple channels. Your role is essential in delivering an exceptional, engaging, and efficient customer experience that drives satisfaction and loyalty. You will be responsible for understanding customer needs, resolving...
-
Assistant Call Centre Guest Experience
1 week ago
Johor Bahru, Malaysia Thistle Hotel Johor Bahru (JB Parade Sdn. Bhd.) Full timeResponsible for providing outstanding customer service to guests of the hotel. Will be the first point of contact for guests and will be responsible for handling all guest inquiries and requests. Company Overview Thistle Hotels & Resorts in Malaysia is owned by GLH Management Group (Singapore) Pte Ltd. The award-winning Thistle Johor Bahru is a 5-star hotel...
-
Public Area Attendant
7 days ago
Johor Bahru, Malaysia Trove Johor Bahru Full time'¢ Clean public and employee restrooms and showers. '¢ Clean glass in public and employee areas. '¢ Clean floor surfaces in public or employee space using designated chemicals, supplies, and equipment. Dust surfaces in assigned area. '¢ Empty trash containers, ashtrays, and ash urns in public areas into proper containers. Inspect condition of furniture...
-
Clinic Admin
2 days ago
Johor Bahru, Malaysia Clinic ProHealth Johor Bahru Full time**Working Location**: Clinic ProHealth 94 Jalan Serampang, Taman Pelangi, 80400 Johor Bahru, Johor. **Employment Type**:Full Time - 5.0 days **Working hours**:Wednesday to Sunday: 09:00AM to 6:00PM - Build and maintain strategic partnerships with healthcare providers, suppliers, and external stakeholders to increase clinic’s revenue streams and service...