Assistant Call Centre Guest Experience

Deal efficiently and courteously with all guests’ complaint and request. Ensure use right channel when advising or requesting items / services for guests. Ensure attend all communications meetings. Effect fast and efficient monitoring and follow up of guest requests. To be fully conversant with the Hotel Emergency and Evacuation procedures. Accurately take...

Take customer calls and provide accurate, satisfactory answers to their queries and concerns - De-escalate situations involving dissatisfied customers, offering patient assistance and support - Call clients and customers to inform them about the company’s new products, services and policies - Guide callers through troubleshooting, navigating the company...

**Job Summary**: - Responsible for guest registration, guest check-out and cashiering. - Plays a crucial role in delivering an exceptional guest experience by assisting with check-ins, check-outs, and providing general support to ensure guests’ needs are met. - This position requires excellent communication, problem-solving, and multitasking skills to...

**Job Summary**: - Responsible for guest registration, guest check-out and cashiering. - Plays a crucial role in delivering an exceptional guest experience by assisting with check-ins, check-outs, and providing general support to ensure guests’ needs are met. - This position requires excellent communication, problem-solving, and multitasking skills to...

**Job Summary**: - Responsible for guest registration, guest check-out and cashiering. - Plays a crucial role in delivering an exceptional guest experience by assisting with check-ins, check-outs, and providing general support to ensure guests’ needs are met. - This position requires excellent communication, problem-solving, and multitasking skills to...

JLL supports the Whole You, personally and professionally. Guest Experience Coordinator **What your day-to-day will look like**: - To host the main reception area, energise the space and create lasting impressions including appropriate Wayfinding / Orientation signage to facilitate seamless navigation. - To ensure that all visitors experience service...

Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest's name at every opportunity - Registers and rooms all arrivals according to established procedures - Maintain intimate knowledge of departmental standards and procedures - Keeps abreast of all modifications to accounting policies and procedures - Responsible...

Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest's name at every opportunity - Registers and rooms all arrivals according to established procedures - Maintain intimate knowledge of departmental standards and procedures - Keeps abreast of all modifications to accounting policies and procedures - Responsible...

The capability to coordinate and manage the day-to-day operations of the Front Desk. The ability to monitor and review the daily revenue report, the daily labor report and the monthly profit and loss statement, analyze results and take action when necessary. Able to monitor all standards in the hotel to ensure they are in place and enforced. To assist Front...

Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest's name at every opportunity - Registers and rooms all arrivals according to established procedures - Maintain intimate knowledge of departmental standards and procedures - Keeps abreast of all modifications to accounting policies and procedures - Responsible...