Customer Service mandarin

4 days ago


Kelana Jaya, Malaysia EPS Ventures Sdn Bhd Full time

Work Location: Kelana Square Business Center, Petaling Jaya

Work Time : 7.00am - 4.00pm

Required: Mandarin spoken, age 30 - 40 (Malaysian)

Industry: Medical

The Customer Success Specialist is the heart of our client-focused operations, ensuring a positive and seamless experience for individuals and organizations receiving our services. This role combines exceptional communication, scheduling, and administrative support with a consultative sales approach. You'll work closely with practitioners to enhance client satisfaction, facilitate treatment plans, and promote long-term client relationships, ultimately contributing to increased revenue.

Key Responsibilities/Client Engagement & Scheduling
- Liaise with clients, healthcare practitioners, and case managers to schedule, reschedule, and manage appointments efficiently.
- Conduct initial client assessments, gathering essential information to understand their needs and goals.
- Facilitate smooth onboarding for new clients, providing clear guidance and support.
- Maintain accurate booking and client records in the system, ensuring data integrity.

Client Retention & Growth
- Proactively follow up with clients after their initial appointments, seeking feedback and understanding their needs.
- In collaboration with our practitioners' recommendations, identify and suggest additional services or extended treatment plans that would benefit the client's well-being.
- Respond to inquiries from potential new clients, providing information about our services, and aligning their needs with appropriate solutions.
- Proactively reach out to potential clients identified through case managers or healthcare provider referrals.
- Build strong relationships with clients, fostering loyalty, trust, and the potential for referrals.

Collaboration & Coordination:

- Collaborate closely with healthcare practitioners, case managers, and relevant stakeholders to align service delivery.
- Coordinate bulk services and scheduling, ensuring a smooth and efficient process.
- Proactively communicate any scheduling changes, delays, or potential issues that may affect the client experience.

Funding & Administration
- Collaborate with case managers to verify funding availability for clients' services.
- Process relevant paperwork, invoices, and administrative tasks with accuracy.

**Job Types**: Full-time, Permanent

Pay: RM3,600.00 - RM4,000.00 per month

Schedule:

- Monday to Friday

Supplemental Pay:

- Overtime pay

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer Care Specialist: 1 year (required)

**Language**:

- Mandarin (required)
- Bahasa (preferred)



  • Kelana Jaya, Malaysia GrowthFn Full time

    Answer inbound calls in a timely and friendly manner Reply to queries sent through bank’s Contact Us inquiry form Reach out to customers for information/documents in supporting Request for Information (“RFI”) from KYC, AML, risk and operations teams Perform call back with customers for transaction confirmations Respond to customers’ queries and...

  • Customer Service

    2 weeks ago


    Petaling Jaya, Malaysia Samsung Authorized Customer Service Center (One Mobile Care Sdn Bhd) Full time

    **Requirements**: - Availability to work shift hours, including weekends and holidays - Ability to work under daily and/or weekly deadlines, in a fast-changing work environment - Ability to multitask and deal with customer-driven interruptions - Experience in customer service is a huge advantages **Responsibilities**: - Handle issues regarding client...


  • Kelana Jaya, Malaysia Carsome Sdn Bhd Full time

    **About You** CARSOME is on the hunt for a talented and experienced Telesales ,Customer Service (B2C). We need a self-motivated person with strong communication and negotiation skills. Your duties identifying potential customers and setting Free Test Drive appointments / Video Car Tour. **Your Day-To-Day** - Perform Outbound Calls based on leads assigned by...


  • Petaling Jaya, Selangor, Malaysia Net2Source (N2S) Full time 30,000 - 60,000 per year

    Job Opening: Customer Support Executive (Mandarin)Start Date:26 November 2025Shift:9 hours per day (Rotational shifts may apply)Location:Petaling Jaya, Selangor, Malaysia (Nearby Ara Damansara LRT) Job Responsibilities:Provide excellent customer service support in Mandarin via chat, email, or phone.Handle customer inquiries, complaints, and feedback...


  • Kelana Jaya, Malaysia Walking In Life Full time

    **Role Summary**: The Customer Success Specialist is the heart of our client-focused operations, ensuring a positive and seamless experience for individuals and organizations receiving our services. This role combines exceptional communication, scheduling, and administrative support with a consultative sales approach. You'll work closely with practitioners...

  • Customer Service

    4 days ago


    Kelana Jaya, Malaysia Ask Consulting Full time

    The Customer Service Representative interfaces with customers via inbound calls, outbound calls, or through the internet. This position provides customer service support and resolution of routine problems regarding client's product or services. Essential Functions/Core Responsibilities: - Ensure service delivered to our customers - Clarify customer...


  • Kelana Jaya, Malaysia Carsome Sdn Bhd Full time

    **About You** CARSOME is on the hunt for a talented and experienced Telesales Representative, for our Customer Service Department. We need a self-driven individual with effective communication and negotiation skills. Your responsibilities include and not limited to identifying potential customers, assisting the end-to-end customer experience journey, and...


  • Petaling Jaya, Malaysia Diksha Technologies Full time

    Exceeding customer expectation in terms of customer service & accurate information. - Working in a team to achieve the required KPI elements and SLA. - Proficient in computer typing skills - Ability to handle multiple tasks in a fast-paced environment. - Good computer literacy Pay: RM2,500.00 - RM3,000.00 per month Schedule: - Monday to Friday -...

  • Customer Service

    1 week ago


    Petaling Jaya, Malaysia Ant Force Sdn Bhd Full time

    Responsibilities: - Customer Service (handle VOICE CALL, CHAT & EMAIL - Mandarin + English Speaking Market) - Ensure all SLAs are met accordingly - Demonstrate strong customer service orientation and take responsibility to ensure customers are satisfied - Provide a high level of professionalism and competent customer service - Able to communicate...

  • Customer Service

    4 days ago


    Kelana Jaya, Malaysia Farmasi Everlife ( Neutra Sdn.Bhd) Full time

    **the assistance an organization offers to its customers before or after they buy or use products or services**. Customer service includes actions such as offering product suggestions, troubleshooting issues and complaints, or responding to general questions. **Salary**: Up to RM2,500.00 per month **Benefits**: - Opportunities for promotion - Professional...