Customer Service Specialist Open for Spm

3 days ago

Pontian, Malaysia Talreso Consultancy and Advisory Sdn Bhd Full time

**Position: Customer Service Specialist**

**Walk in interview: Regus City Square, Johor Bahru**

**Location: Willing to relocate in Penang or Petaling Jaya**

**Responsibilities and Accountabilities**
- Support customers to place online orders with the client
- Process payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times
- Proactively support customers to mitigate the risk of damage to the client’s brand and customer loyalty
- Identify and escalate priority issues through appropriate channels as and when necessary
- Work harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience
- Maintain and improves quality of service by sharing suggestions and recommendations
- Keep job knowledge and skills up to date by attending training and continuously learning
- Meet all key performance indicators set by the company and client
- Adhere to the policies and procedures set by the company and client

**Education background**:

- Bachelor’s Degree or at least Diploma or equivalent in any discipline.
- Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension)

**Work experience**:

- Minimum of 6 months work experience in customer support in any industry.
- Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field
- Call centre experience is not a ‘must’ but would be a distinct advantage.

**Required Interpersonal Skills**:

- Customer Service orientation
- Customer Results/Solutions focussed
- Customer Expectations Management
- Active Listening Skills
- Ability to handle queries and objections in a professional manner
- Passionate about communication and interacting with people is key to success in this role
- Able to receive continuous feedback and work in a fast-paced working environment
- Positive attitude and willingness to learn and go the ‘extra mile’ for self-improvement
- Emotional intelligence and ability to stay calm when customers are stressed or annoyed
- Good reasoning and analytical skills
- Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations
- **Must be able to speak, read and write the required language to support**

**Technical Skills**:

- Minimum typing speed of 40wpm with a 90% accuracy score.
- Computer literate and fully conversant in Microsoft Windows and Microsoft Office

Pay: RM2,800.00 - RM3,300.00 per month

**Benefits**:

- Health insurance

Schedule:

- Rotational shift

Supplemental Pay:

- Attendance bonus
- Performance bonus

Ability to commute/relocate:

- Pontian: Reliably commute or willing to relocate with an employer-provided relocation package (required)

Application Question(s):

- Are you available to walk in interview on 7 December and 8 December?

**Education**:

- STM/STPM (required)

**Language**:

- English (required)
- Bahasa Malaysia (required)

  • Customer Service

    1 week ago

    Pontian, Malaysia Customer Connect Malaysia Coway Full time

    _**Engage with database customer.**_ - **Responsible in terms of product & testimonial online marketing.**_ - **Communicate with customers about the service of product.**_ - **Providing information about products/services, and assisting with easy service issues.**_ **Job Types**: Full-time, Part-time, Fresh graduate, Student job Pay: Up to RM120,000.00 per...

  • Customer Service

    1 week ago

    Pontian, Malaysia Customer Connect Malaysia Coway Full time

    _**About the Role**:_ - We are currently seeking enthusiastic and results-driven Telemarketing / Telesales Representatives to join our growing sales team. In this role, you will make outbound calls to potential or existing customers, promote products or services, and help customers upgrade or enhance their current plans._ **This is a target-based role ideal...

  • Clinic Assistant

    7 days ago

    Pontian, Malaysia Ko Skin Specialist Centre Full time

    To provide professional facial treatment and consultation To provide an excellent and follow up services towards customers Responsible for handling patients with care and assist doctors Perform shoulder massage Recommend products and services based on the customer's skin condition Dr Ko Skin Specialist Centre is dedicated to the pursuit of self enhancement...

  • After-sales Service Technician

    2 weeks ago

    Pontian, Malaysia Xiang Aluminium & Glass Sdn Bhd Full time

    After-sales service technicians provide after-sales service support to customers, such as the installation, maintenance and repair of the sold products. They take corrective actions to ensure customers satisfaction, resolve technical product-related issues and write customer summary reports. Xiang Aluminium & Glass Sdn Bhd SPM / O Level / SKM Level 1 / SKM...

  • Outlet Service Crew

    5 days ago

    Pontian, Malaysia INNIO GROUP SDN BHD Full time

    Job description - Serving food to customers - Ascertaining the products desired by customer, assist them in making choices and taking order - Informs customers about the special items for the day and menu changes if any - Receiving payment for food items purchases - Communicate to the customers and provide assistance with their queries - Performing basic...

  • Customer Services Planner

    2 weeks ago

    Pontian Besar, Johor, Malaysia ATT Tanjung Bin Sdn Bhd Full time 40,000 - 60,000 per year

    We are looking for a proactive Customer Service Planner to join usAs a Customer Service Planner, you will play a key role in ensuring smooth logistical operations and customer satisfaction. Your responsibilities include:Planning logistical activities effectively and efficiently based on customers' requirements and terminal facilities Attending to queries and...

  • Admin Assistant

    3 days ago

    Pontian, Malaysia QQ FRESH SDN BHD Full time

    Faedah-Faedah: Bonus Tahunan, Kenaikan Gaji Tahunan (mengikut KPI), Trip Syarikat Tahunan Skop Kerja: 1) Melaksanakan kerja-kerja pentadbiran, cth: CLAIM pekerja/director, closing stok kolam ternakan, surat-surat rasmi 2) Menguruskan permohonan baru utiliti, cth: SAJ,TNB 3) Menguruskan dan mengekalkan rekod bagi permohonan sijil MyGAP setiap kolam ternakan...

  • Customer Service Operations

    1 week ago

    Pontian, Malaysia Myeg Services Berhad Full time

    Job Details - Untuk memastikan operasi harian outlet dijalankan dengan lancar - Berinteraksi dengan pelanggan dan berikan bantuan pendaftaran perkhidmatan. - Pamerkan ciri dan faedah perkhidmatan. - Mengendalikan pertanyaan pelanggan dan menyelesaikan masalah dengan segera. - Kumpul maklum balas pelanggan dan laporkan tentang perkhidmatan. - Mengekalkan imej...

  • Sales Executive 销售代表

    1 week ago

    Pontian, Malaysia Penerbitan Pelangi Sdn. Bhd Full time

    **Sales Executive **销售代表 **Covers Johor (Johor Bahru, Mersing, Pontian, Pasir Gudang, Kota Tinggi ) Areas.** **Job Benefits**: - **Monthly Salary (RM2700) + Commission!**: - EPF, SOCSO, EIS. - Petrol Card (RM600) + Sim Card. - Annual Performance Appraisal/Bonus/Increment. - **Bonus/Incentive up to 6 months!**: - Annual Medical & Dental Claim. -...

  • Executive - Personal Financial Services (Operations & Customer Service)

    2 days ago

    PTN-PONTIAN BR, Malaysia Hong Leong Bank Full time 60,000 - 80,000 per year

    If you are looking to excel and make a difference, take a closer look at us… Job Description Engage with walk in customers for transaction processing followed by need based discussion with customers for cross selling. Recommend Bank's products and services to customers and responsible for high levels of Customer service and seamless transactions.Key...