Customer Care

2 weeks ago

Kuala Lumpur, Malaysia Infinity Cosmic Sdn Bhd Full time

We are looking for a Customer Care & Operation Representative that is genuinely excited to help customers and ensure operation excellent. This representative needs to be patient, empathetic, and passionately communicative. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Rely on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager. The target is to ensure excellent service standards and maintain high customer satisfaction.

Job functions:

- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Handle complaints provide appropriate solutions and alternatives within the time limit and follow up to ensure resolution.
- Handle with customer returns, refunds or exchanges.
- Process orders on a timely matter across all platforms including sync invoices and consignment note for all orders across all platforms.
- Provide general support to walk-in customer.
- Manage the filing and updating of electronic documentation.
- Contribute to team effort by accomplishing related results as needed.
- Recommend potential products or services to management by collecting customer information and analysing customer needs.
- Handle product recalls.
- Attempt to persuade customers to reconsider cancellation.
- Manage the filing and updating of electronic documentation.
- Compile reports on overall customer satisfaction.

**Requirements**:

- Bachelor's degree in Business Administration, Marketing, or a related field.
- At least 1 years of experience in a customer service or operations role.
- Proven customer support experience or experience as a Customer Service
- Strong phone contact handling skills and active listening.
- Customer orientation and ability to adapt/respond to different types of characters.
- Ability to multi-task, prioritize, and manage time effectively.
- Ability to work within the stipulated deadline and is meticulous in work.
- Ability to work independently and as part of a team in a fast-paced environment.
- Fluency in English is essential; fluency in other languages is a plus.
- Able to work on weekends

Pay: RM2,800.00 - RM4,000.00 per month

Schedule:

- Rotational shift

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