Service Leader

**Job Mission** To assist the Call Center Supervisor in managing and leading the call center team to ensure smooth daily operations, achieve service quality targets, and maintain high levels of customer satisfaction. The Team Leader serves as a bridge between management and frontline agents, providing guidance, motivation, and supervision to ensure...

Company DescriptionFounded in 2020, Tribe Business Services Sdn Bhd emerged with a vision to offer outsourcing services while nurturing a work environment enriched with cultural heritage. Specializing in diverse services, including customer support, IT services, and content moderation, Tribe serves both startups and Fortune 500 companies with bespoke...

This individual collaborates cross-functionally to lead a team working to achieve high customer satisfaction from order placement to order fulfillment. This may include key account management, order status, returns, e-commerce live chat, and customer engagement. This role acts as the direct supervisor leader to a group of customer service...

This individual collaborates cross-functionally to lead a team working to achieve high customer satisfaction from order placement to order fulfillment. This may include key account management, order status, returns, e-commerce live chat, and customer engagement. This role acts as the direct supervisor leader to a group of customer service...

Role SummaryThe ITSM Team Leader will provide leadership and oversight for IT service delivery across the JPAC region, ensuring high-quality support and alignment with global IT Service Management processes. This role is responsible for managing a team of support engineers, coordinating with global IT leadership, and engaging with business stakeholders to...

About the role BIPO SERVICE MALAYSIA SDN. BHD.' is seeking a talented and experienced Senior Service Delivery Manager to join our dynamic Shared Service Centre team. As a full-time position based in Kuala Lumpur City Centre, Kuala Lumpur, you will play a crucial role in driving the strategic delivery of our comprehensive suite of services to our valued...

Shangri-La Hotel, Kuala Lumpur Duties Under the direct supervision of the Procurement Manager, the Service Leader - Procurement is responsible for retrieving electronic Purchase Lists and Non-Store Requests from SCM, processing Purchase Orders based on properly completed purchase requests. This position is also responsible for sourcing and maintaining...

**Are you a Customer Success Service Center Leader looking for a new role?** **Are you passionate about building relationships and ensuring customer success?** **Join our team** **Partner with the best** As a Customer Success Service Center Leader, you will be responsible for delivering services in accordance with established service level agreements...

**Key Responsibilities**: - Lead, motivate, and supervise a team of customer service representatives to achieve team objectives. - Monitor and analyze team performance, ensuring adherence to key performance indicators (KPIs) such as response time, customer satisfaction, and service quality. - Provide coaching, mentoring, and regular feedback to team members...

**Role**:Team Leader **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service Key Skills: Japanese language Team Leader BPO Voice Process Team Leading Travel Accounts BPO Operations Travel Processes inbound and outbound process Team lead operation operation team leader...