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Customer Service Team Leader
3 weeks ago
This individual collaborates cross-functionally to lead a team working to achieve high customer satisfaction from order placement to order fulfillment. This may include key account management, order status, returns, e-commerce live chat, and customer engagement. This role acts as the direct supervisor leader to a group of customer service representatives.
Essential Job Requirements: Please use ( 3 Job Requirements O,B,T level roles; 5 Job requirements P level roles; 7 Job requirement M level roles DHR 3-5-7 Model- Collaborates with customers, sales, operations and supply chain to ensure accurate and timely information is provided in response to all customer inquiries.
- Partners with sales and customer service representatives to satisfy customer needs
- Serves as the point person for complex inquiries and escalations
- Ensures Pall’s policies and procedures are current and executed to compliantly meet requirements
- Coaches/mentors associates in their career development.
- Communicates Pall’s vision and leads by example
Minimum Qualifications: (List the minimum qualifications and experience this position requires. Only list those areas that are essential to this position. Be as specific as possible, i.e. Bachelor’s degree in Chemical Engineering, 5 - 7 years relevant work experience).
- College degree or college coursework and minimum of 3 years work experience in customer service.
- Excellent written and verbal communication skills.
- Driven to deliver excellent customer satisfaction.
- Ability to solve customer problems and inquiries in a high demand, fast-paced, multi-tasking environment.
Position Competencies (include behavioral characteristics and leadership capabilities)
Preferred competencies include:
- SAP or equivalent systems experience.
- Experience in customer service or customer facing role.
- Experience leading and supervising a team.
- Experience working in a cross functional environment with departments such as sales, shipping, engineering, etc.
- Experience working in a shared service environment.
- Proficient in Microsoft Office and computer usage.
When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful **Danaher Business System** tools and the stability of a tested organization.
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
If you’ve ever wondered what’s within you, there’s no better time to find out.
