Customer Success Executive

2 days ago


Seremban, Malaysia MUDAH HEALTHCARE SDN BHD Full time

A Customer Success Executive is responsible for ensuring that customers achieve their desired outcomes while using a company's products and services. Their role is to build strong relationships, drive product adoption, and increase customer satisfaction to maximize retention and growth

**Job Responsibilties**:

- Customer onboarding - Assist new customers in understanding and successfully use the product
- Relationship Management -Maintain a strong relationship with key clients and ensure satisfaction.
- Product Adoption & Training - Provide guidance and support to maximize product usage
- Proactive Engagement - Anticipate customer needs and address issue before they arise.
- Renewals & Retention - Work to reduce churn and increase customer loyalty.
- Cross-Selling & Upselling - identify opportunities to offer additional services or upgrades.
- Feedback & Improvement: Gather customer feedback and collaborate with internal teams for product enhancements

**Job Requirement**:

- Bachelor's degree holder from any courses; 1-2+ years of experience in customer service preferred
- Proficient in MS Office; experience with CRM systems
- This position will be based at North region & do require to travel to HQ office for office meeting/gatherings.
- Strong communication skills with a customer-first mindset;
- Able to work well under pressure and in a fast paced environment;
- Quick learner with the ability to adapt to changing tools and procedures
- Strong sense of responsibility and a good team player.

**Job Types**: Full-time, Permanent

Pay: RM2,500.00 - RM4,000.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

Supplemental Pay:

- Performance bonus

Work Location: In person



  • Seremban, Malaysia INFUSE Full time

    **OUR HIRING PROCESS**: - We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team. - At this point, we will invite you to interview with our hiring manager and/or the interview team....


  • Seremban, Negeri Sembilan, Malaysia Tribe Business Services Sdn Bhd Full time 3,000 - 6,000 per year

    Are you a tech-savvy problem-solver with a passion for providing exceptional customer experiences? Our tribe is growing, and we're looking for dynamic Customer Service Executives to support one of the world's most exciting mobile gaming companies.In this role, you'll be the first point of contact for our players, using your stellar communication skills to...


  • Seremban, Malaysia Cipta Success Marketing Full time

    **TANGGUNGJAWAB** - Menyelidik dan mengenal pasti sasaran pasaran, trend industri dan keperluan pelanggan untuk membangunkan strategi pemasaran yang berkesan. - Merancang dan melaksanakan strategi pemasaran digital yang berjaya termasuk pengoptimuman enjin carian (SEO). - Mengurus dan menganalisa data pemasaran digital untuk mengukur keberkesanan kempen dan...

  • Graphic Designer

    4 days ago


    Seremban, Malaysia Cipta Success Marketing Full time

    To prepare marketing materials such as advertisement on social media and any printed marketing materials for the company by task. - To create creative and fresh artworks for company’s online & social media platforms. - To assist in photo shooting for advertised/promotional items for press ad/leaflet, posters, events and activities. - To maintain brand and...

  • Customer Executive

    6 days ago


    Seremban, Malaysia Alpro Pharmacy Sdn Bhd Full time

    **Requirements** - MS Office proficiency, especially Excel. - Accountable and committed. - Min. 1 year retail/sales experience. - Internal or external recommendation. - Willing to be mobile. - Active on social media platforms. **Job Characteristics** - Positive, proactive, and self-driven. - Customer-focused and warm. - Excellent at handling objections and...


  • Seremban, Malaysia Alpro Pharmacy Sdn Bhd Full time

    **Project Management & Coordination** - Plan and execute school engagement activities such as health talks, nutrition workshops, vaccination drives, and awareness campaigns. - Coordinate with school principals/teachers for scheduling, logistics, and consent processes. - Ensure smooth execution of onsite events, including preparation of materials, consent...


  • Seremban, Negeri Sembilan, Malaysia Alpro Pharmacy Sdn Bhd Full time 30,000 - 40,000 per year

    Project Management & Coordination-Plan and execute school engagement activities such as health talks, nutrition workshops, vaccination drives, and awareness campaigns.-Coordinate with school principals/teachers for scheduling, logistics, and consent processes.-Ensure smooth execution of onsite events, including preparation of materials, consent forms, and...


  • Seremban, Malaysia Alpro Pharmacy Sdn Bhd Full time

    **Job Overview**: As a Customer Experience Executive, your main role is to ensure customers have a great experience. You'll handle people from all walks of life, and make our service better. You need strong coordination, communication, and problem-solving skills. **Qualifications and Requirements**: 1. A diploma or degree in a healthcare, communications or...


  • Seremban, Malaysia Tribe Business Services Sdn Bhd Full time

    Are you a tech-savvy problem-solver with a passion for providing exceptional customer experiences? Our tribe is growing, and we're looking for dynamic Customer Service Executives to support one of the world's most exciting mobile gaming companies. **What You'll Do**: - Troubleshoot and resolve player issues efficiently, using defined solutions and your own...

  • Marketing Executive

    2 weeks ago


    Seremban, Malaysia Alpro Pharmacy Full time

    This job is for a **Marketing Executive. **Craft and execute engaging marketing strategies across various channels. Analyze data trends for campaign success. You might like this job because it offers opportunities to uncover emerging trends and increase brand awareness. - Craft and execute engaging marketing strategies across multiple channels. - Analyze...