Customer Service Executive

4 days ago

Subang Jaya, Malaysia mytukar sdn bhd Full time

Provide excellent support experience to customers via all relevant communication channels.
- Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
- Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.
- Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.
- Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures
- Build sustainable relationships and engage customers by taking the extra mile
- Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement.

**Job Requirement**
- Preferable with 2 years of working experience in the related field is required for this position. Experience with premium brand servicing
- Possess strong time management skills and motivated to exceed expectations.
- Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs
- Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation)
- Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones
- Excellent verbal and written communication skills in English and Bahasa Malaysia, Mandarin and or Tamil is a bonus.
- Prior experience in Customer Service and or Collections would be an added advantage

**Salary**: RM3,000.00 - RM4,000.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Day shift

Application Question(s):

- Do you have any experience to handling credit control / loan ?

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer Service: 2 years (required)

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