Customer Service Executive

2 days ago


Subang Jaya, Malaysia iMile Logistics Services Sdn Bhd Full time

**Responsibilities**:

- Handle various complaints and emergencies in a timely manner.
- Responsible for combing, optimizing and improving the front-end and back-end processes of the company’s customer service department.
- Responsible for handling customer complaints, keeping work records, understanding the authenticity of the incident, coordinating follow-up processing with various departments, and finally closing the incident to understand the complainant's satisfaction with the handling of the incident.
- Responsible for the summary of weekly and monthly work reports and monthly performance appraisals of personnel within the department
- Abnormal outlets must report and follow up to the operations department in a timely manner.
- Responsible for supervising the timely and efficient completion of work orders and improving the quality of work orders.

**Requirement**:

- Minimum 3 years of experience in managing customer services team.
- Extensive background handling various issue related to customer services, handling customer complaints, providing appropriate solutions and alternatives within the time limits follow up to ensure resolution.
- Experience in logistic industry will be an added advantage.
- Good interpersonal and leadership skills.

**Job Types**: Full-time, Contract
Contract length: 3 months

Pay: RM3,300.00 - RM4,000.00 per month

**Benefits**:

- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Work from home

Schedule:

- Rotational shift

Supplemental Pay:

- Performance bonus

**Education**:

- Diploma/Advanced Diploma (required)

**Experience**:

- Customer Service Specialist: 1 year (required)

**Language**:

- English (required)


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