Customer Service Executive

1 week ago


Subang Jaya, Malaysia Fitness Concept Specialist Chain Sdn Bhd Full time

We are looking for a responsible and detail-oriented **Customer Service Executive** to join our team. You will be the key point of contact for our customers, supporting both residential and commercial service operations.

**Key Responsibilities**:

- Generate and update service reports.
- Contact customers to schedule service appointments.
- Respond to customer inquiries via WhatsApp.
- Update technician service records and reports.
- Process service-related payments.
- Prepare service reports and quotations for clients.
- Issue warranty letters to customers.
- Provide regular updates to customers regarding spare part status.
- Follow up with customers on spare part pricing and availability.
- Provide backup support to teammates when necessary.
- Respond to general customer inquiries via the company’s WhatsApp general line.

**Requirements**:

- Minimum **SPM** or **Diploma** in any field.
- At least **1 year of working experience** in a customer service or administrative role.
- Proficient in **Malay and English** (spoken and written).
- Good communication and organizational skills.
- Able to work independently and in a team.
- Computer literacy

**Job Types**: Full-time, Fresh graduate

Pay: RM2,500.00 - RM3,100.00 per month

**Benefits**:

- Free parking
- Gym membership
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development

Work Location: In person


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