Operations Administrator
2 weeks ago
Cartrack is one of the largest vehicle telematics companies globally with over 1,750,000 million active users and collecting 50 billion data points, on the low end, on a monthly basis. We continuously strive to push the envelope forward by innovating and creating optimal solutions for our clients, whilst incorporating a very much start up culture.
**Responsibilities**
- Escalates enquiries or issues to relevant departments and ensure proper follow-up;
- Ensure quality customer service and maintaining good phone etiquette;
- Provide customer support activities;
- Manage and process sales agreement;
- Schedule of all IoT device installation;
- Assist with any administrative duties and perform any ad-hoc duties, as and when required.
**Qualifications**
- Tertiary education with outstanding academic performance;
- Experience in scheduling is a plus;
- Proficient in English and Mandarin (to liaise with Mandarin speaking associates);
- Excellent communication and interpersonal skills;
- Hands-on and a positive attitude;
- Team player, with a high level of energy and able to work independently.
**Salary**: Up to RM4,500.00 per month
**Benefits**:
- Parental leave
Schedule:
- Monday to Friday
**Experience**:
- Customer service: 3 years (required)
**Language**:
- Mandarin (required)
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