Customer Service Executive

7 days ago

Bayan Lepas, Malaysia Pentrac Consulting Sdn Bhd Full time

_**Qualifications**:_
- **Other Requirements**:_
- Excellent customer service and interpersonal skills.
- Excellent communication skills.
- Demonstrate analytical and problem-solving skills and multi-tasking.
- Advanced computer proficiency level in Microsoft Excel & data entry.
- A team player and initiative.
- Mandatory language in written and spoken - English. Additional advantage if able to write and communicate in Mandarin.
- Fresh graduates are welcome to apply.
- **Job Descriptions**:_
- Process rescheduling requests by customers - Pull in, Push out & cancellations
- Resolves & respond to customers escalations & complaints promptly
- Handles RMA / RTV / Damaged / Dented items with customers.
- Handles wrong item, excess or shortage shipments.
- Provide delivery information and ensure timely delivery
- Inventory Management. Ensure sufficient time frame to support customers required date and keep inventory level low.
- Communicate and coordinate with internal departments such as Purchasing, Planner Logistic and Finance
- Logistics to ensure clear information to support customers enquiries pertaining to stocks and delivery support
- Liaise with Finance to ensure prompt payments from customers. Monitor and handle payment in advance customers
- Liaise with Sales pertaining to price changes & FA request.
- Maintain data on Sales pricings and other data deemed necessary for order purposes
- Perform material planning (for pre
- assigned customers)
- Responds to complaints from customers and give after sales support upon request.
- Conduct Customer Survey annually & compile it into summary.

**Job Types**: Full-time, Permanent

Pay: RM2,800.00 - RM3,500.00 per month

**Benefits**:

- Dental insurance
- Free parking
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

Supplemental Pay:

- Yearly bonus

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