Branch Manager

7 days ago


Johor Bahru, Malaysia Istore Isend Full time

Job description:

- Oversee day-to-day operations of fulfilment centers across the assigned region.
- Ensure efficient order processing, inventory management, and last-mile delivery performance.
- Implement best practices to improve warehouse efficiency and reduce costs.
- Monitor key performance indicators (KPIs) such as order accuracy, shipping times, and fulfilment rates.
- Work closely with technology teams to streamline automation and improve operational workflows.
- Lead, mentor, and develop warehouse managers and fulfilment staff.
- Establish and maintain a high-performance culture focused on efficiency and customer satisfaction.
- Ensure training programs are in place to maintain compliance and operational excellence.
- Partner with logistics providers, carriers, and internal teams to ensure smooth transportation and delivery.
- Optimize regional inventory distribution to reduce shipping costs and improve delivery times.
- Identify and implement process improvements in warehousing and supply chain management.
- Work closely with customer service teams to resolve fulfilment-related issues.
- Manage relationships with third-party logistics (3PL) partners, carriers, and suppliers.
- Ensure service level agreements (SLAs) are met with vendors and partners.
- Analyze regional performance and develop strategies to scale operations.
- Identify opportunities for warehouse expansion and process automation.
- Drive cost reduction initiatives while maintaining service quality.
- Stay updated on e-commerce trends, fulfilment innovations, and industry regulations.
- Develop and execute regional sales strategies to expand the company’s e-commerce fulfilment client base.
- Identify and pursue new business opportunities, partnerships, and strategic accounts.
- Build and maintain strong relationships with e-commerce brands, retailers, and logistics providers.
- Collaborate with the marketing team to generate leads and increase brand awareness in the region.
- Conduct market research to identify trends, competition, and customer needs.

**Requirements**:

- **Bachelor’s degree** in Business, Supply Chain, Logistics, or a related field.
- **2 - 4 years of experience** in e-commerce fulfillment, supply chain, logistics, or operations management.
- Experience leading multiple locations and managing high-volume fulfillment operations.
- Strong understanding of warehouse management systems (WMS) and e-commerce platforms.
- Proficiency in data analysis and performance tracking tools.
- Excellent leadership, communication, and problem-solving skills.
- Ability to thrive in a fast-paced and rapidly growing environment.
- Fluence in Bahasa Malaysia, English and Mandarin is an advantage.

Pay: RM5,000.00 - RM8,000.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

Work Location: In person

Expected Start Date: 04/07/2025


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