Branch Manager

2 weeks ago

Johor Bahru, Johor, Malaysia HIGHTELL MOBILE DISTRIBUTION SDN BHD Full time 105,710 per year

1 Overall Branch Operations

  • Ensure smooth daily operations of the branch (opening, closing, cleanliness, staff discipline).
  • Oversee customer service quality, store appearance, and brand standards.
  • Ensure compliance with company policies and SOPs at all times.
  • 2 Sales & Performance Management
  • Set and achieve monthly sales targets for the branch.
  • Motivate and lead the sales team to meet KPIs (sales, conversion rate, customer satisfaction).
  • Track daily sales reports, analyze performance, and take corrective actions.
  • Implement promotions and marketing activities provided by HQ.
  • 3 Staff Management
  • Schedule and manage staff attendance, punctuality, and shift rotations.
  • Conduct staff briefings, training, and performance evaluations.
  • Handle minor disciplinary issues, warnings, and motivate staff morale.
  • Ensure teamwork and good communication within the branch.
  • 4 Customer Service
  • Ensure every customer receives professional, polite, and efficient service.
  • Handle customer complaints and resolve issues effectively.
  • Build strong customer relationships to encourage return visits and referrals.
  • 5 Inventory & Cash Handling
  • Supervise stock control: receiving, tagging, display, and stock count accuracy.

6 Administrative & Reporting

  • Submit daily, weekly, and monthly reports (sales, expenses, staff performance, incidents).
  • Record maintenance issues, security incidents, or any irregularities.
  • Liaise with HQ for supplies, HR, marketing, or accounting matters.

7 Compliance & Security

  • Ensure all staff follow safety, hygiene, and security protocols.
  • Oversee CCTV operation, alarm system, and access control.
  • Implement anti-theft and loss prevention procedures.
  • Monitor daily stock movement, prevent loss or theft (with CCTV and dual control).
  • Verify end-of-day sales reconciliation, cash deposit, and report submission to HQ.

*

Job Type: Full-time

Pay: RM2, RM8,809.36 per month

Benefits:

  • Cell phone reimbursement
  • Opportunities for promotion
  • Professional development

Application Question(s):

  • Expected Income

Work Location: In person

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