Operator & Customer Service Executive
1 week ago
**Work Location**
Worldwide Logistics Marine (M) Sdn Bhd
D3A-02, Skypark One City, Jalan USJ 25/1, 47650 Subang Jaya, Selangor, Malaysia.
**Responsibilities**:
**Export**
- Guide shipper for the requirement from customer to ensure shipper properly
- follow customer expectation
- Communicate with shipper for booking and request to customer for shipping
approval timely before shipment is proceed
- Place booking space to carrier or co loader as per guideline of department
direction to protect space and equipmentand loaded container departure form Warehouse for CFS/CY shipment tomeet the CY cut of at port
- Release container to appropriate shipper as approved by customer
- Prepare and confirm MBL to meet carrier’s SI cut off time
- Issue an accurate original house bill of lading/FCR to shipper
- Ensure c losing shipment settlement within 5 calendar days of COB
- Follow up wither Service Provider of container pick up, stuffing container
- Release MBL, Surrender or Telex Release to Shipper after received payment or notes from shipper.
**Import**
Shipment Release D/O or Agency Service
- Received Pre-Alert from Agent at Oversea Such as MBL and HBL
- Send HBL to real consignee for confirm HBL and submit to carrier for Manifest to customs
- Checking Arrival date with carrier and send Arrival Letter to consignee
- Check Surrender or Telex Release before shipment arrive POD, avoid late pick container
- Arrange Payment THC and Local charge / Ocean Freight charge to carrier for collect DO
- Issue INV and Debit to Customer
- Booking E-DO to port for release containers to customer after received payment or shipment surrender
**Shipment Clearance and Trucking**
- Received Pre-Alert Document from agent or Shipper such as INV, PL & BL and check information matching together
- Send Document to customer for confirm
- Received carrier INV THC & Arrival Notice and pass to broker for arrange payment for collect DO ( some shipment settle by myself base on quotation agreement)
- Follow approval Document, Clearance Time and inform customer for unloading
- Follow up trucking until container arrived customer safety
- Issue INV or Debit Note to customer as quotation confirmation
- Update SOA send to customer
- Must have experience in TP trade
**Requirements**:
- Minimum 3 years of experience in the international logistics industry
- Strong ability on logistics system, booking online, control payment & close Job file before cut off time
- Knowledge on Malaysia import/ export procedure
- Strong ability to persuade, motivate and influence others
- Ability to prioritize, multi task and manage time effectively
- Fluent in English
- Mandarin speaking skill to communicate with internal colleagues and external customers.
**Job Types**: Full-time, Permanent
**Salary**: RM3,500.00 - RM6,500.00 per month
**Benefits**:
- Additional leave
- Free parking
Schedule:
- Monday to Friday
**Education**:
- Diploma/Advanced Diploma (preferred)
**Experience**:
- Customer Care Specialist: 2 years (preferred)
**Language**:
- Mandarin (preferred)
- Bahasa (preferred)
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