Avp - Employee Relations

-Job description**Why join us?**

People Solutions & Advice team in GSC / Tech is responsible for planning, managing and executing the employee relations (ER) strategy and policies, supporting change & transformation while maintaining a harmonious working environment within the organization. The team supports 65,000 employees based across in 8 countries.

**What you’ll do**:
To plan, manage and execute the ER strategy and policies in order to support change & transformation while maintaining a harmonious working environment within the organization. To ensure that decisions taken in this regard are compliant with local legislations, and the Group's guidelines that apply. Provide risk-mitigated, pragmatic & proactive advice to Regional / Country HR Teams & Business Managers for design & deployment of standardized employee relations practices by coordinating with Internal / External Legal Counsels & Specialist Functions (like Information Security, Regulatory Compliance, Financial Crime Compliance etc.) This particular role will be based in GSC Malaysia with additional exposure to other markets, as appropriate.

**What you will need to succeed in the role**:

- Manage Industrial Relations situations / matters which includes development of proactive IR strategy and relationship management with representative bodies (if applicable).
- Contribute to the development, implementation and maintenance of a HR management information system, analysis and reporting framework that supports and informs timely and effective business management and decision making at all levels.
- Effectively engage and manage relationships with legal counsels; work on litigation strategy with respect to employment disputes; ownership & accountability for outcomes.
- Escalation points for conflicts, interpretation and advice regarding employment laws and other ER concerns, as also advisor to other parts of HR & Senior Leadership regarding disciplinary actions, grievances and employment related arbitration and / or litigation.
- Build strong relationships with various internal i.e. HR Team, Offshore Regional Stakeholders, Internal Legal, and Specialist Functions and also with external stake holder, for seamless delivery of ER objectives.
- Ensure appropriate consolidation, quality audit and reporting on all conduct issues for GSCM and the assigned responsibility area.
- Effectively engage and manage relationships with legal counsels; work on litigation strategy with respect to employment disputes; ownership & accountability for outcomes for GSCM.
- Compliance to Legal entity / Country regulatory, and other local matters while operating to defined Global standards.
- Implement and act as a custodian of the important internal policies such as the Global Consequence Management Framework, and local Disciplinary & Grievance Policies, Workplace Harassment protocols, Code of Conduct etc.
Requirements**What additional skills will be good to have?**
- More than 8 years of experience in Employee Relations / HR Legal Consultancy with in-depth understanding / knowledge of employment laws and regulations.
- Degree in law and/or Industrial Relations.
- Strong understanding of Employee Relations Principles for handling employee grievance / conduct / disciplinary / whistleblowing issues, business transformation, regulatory hearing / litigation management.
- Ability to identify, analyze / evaluate and resolve ER issues and provide consultation to management.
- Strong written and communication skills with experience of management presentation, report writing, drafting guidance materials/policies etc.
- Listening, negotiation and analytical skills necessary for coaching business representatives, managers & employees.
- Demonstrated experience in effective interactions with senior management in a matrix organization.
- Good analytical, problem solving and decision making skills combined with influencing and negotiation skills.
- Proven ability to work well under pressure within demanding and changing timescales and deadlines.
- Strict adherence to the requirements of confidentiality, discretion and integrity.
- Demonstrates positive and collaborative values and behaviors ensuring they are reflected across all people delivery touch points.
- Strong customer focus and employee experience perspective, as well as external best practice and best practice understanding.

**What additional skills will be good to have?**
- A clear and concise communication style with strong interpersonal and influencing skills.
- Well-developed organizational skills and strong attention to detail.
- Flexible and able to multi-task and re-prioritize in an agile manner.