Branch Manager
2 weeks ago
Our client is a leading player in the freight forwarding industry, with over 30 years of market presence. We are seeking an experienced **Branch Manager** for the Johor Bahru branch. In this role, you will oversee branch operations, financial performance, people management, and ensure high levels of customer satisfaction.
**Industry: 3PL/Freight Forwarding**
**Location: Johor Bahru Town (Onsite)**
**Responsibilities**:
- Oversee day-to-day operations of the Johor Bahru branch, ensuring team productivity and service quality.
- Maintain high standards of customer satisfaction by managing complaints and monitoring team performance.
- Actively engage with existing and prospective customers to identify new business opportunities and strengthen relationships.
- Take ownership of the branch’s P&L, driving revenue growth and profitability while ensuring operational efficiency.
- Manage the branch's budgeting to align with group financial goals.
- Maintain a strong awareness of regulatory changes, customer needs, and competitor activities within the freight forwarding and logistics sectors.
- Work closely with headquarters to stay aligned on service portfolios, pricing structures, and operational guidelines.
- Lead people management efforts, including hiring, training, and developing team members to foster a collaborative and efficient culture.
- Ensure compliance with industry regulations, company policies, and group standards to maintain a safe, compliant environment.
**Requirements**:
- Bachelor’s Degree in Supply Chain, Logistics, Business Administration, or a related field preferred.
- Minimum 10 years of experience, preferably within the logistics/freight forwarding industry.
- Proficiency in English, Bahasa Malaysia, and Mandarin; additional languages are advantageous.
- Proven track record in effective leadership.
- Ability to work independently with a proactive approach.
- Strong interpersonal skills with a focus on stakeholder management.
- Excellent communication skills.
- **Agensi Pekerjaan Jobbuilder Sdn Bhd**
**JTKSM143B**
Pay: Up to RM11,000.00 per month
Schedule:
- Monday to Friday
Application Question(s):
- What's your expected monthly salary?
- What's your notice period required to give your current employer?
Willingness to travel:
- 25% (required)
Application Deadline: 12/31/2024
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