Manager - Partner Delivery

4 days ago

Kuala Lumpur, Malaysia Lenovo Full time

**General Information**:

- Req #
- WD00089208
- Career area:

- Supply Chain
- Country/Region:

- Malaysia
- State:

- Wilayah Persekutuan Kuala Lumpur
- City:

- Kuala Lumpur
- Date:

- Monday, October 6, 2025
- Working time:

- Full-time

**Additional Locations**:

- Malaysia - Selangor - Klang
- Malaysia - Pulau Pinang - Butterworth
- Malaysia - Pulau Pinang - George Town
- Malaysia - Selangor - Petaling Jaya
- Malaysia - Selangor - Shah Alam
- Malaysia - Melaka - Melaka
- Malaysia - Negeri Sembilan - Seremban
- Malaysia - Selangor - Selangor Darul Ehsan

**Why Work at Lenovo**:

- We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

**Description and Requirements**:
Key Responsibilities
- Lead and develop a team of vendor managers, fostering a culture of accountability and operational excellence.
- Oversee day-to-day partner delivery operations, ensuring adherence to SLAs, KPIs, and compliance standards.
- Manage escalations, service disruptions, and issue resolution with agility and professionalism.
- Conduct regular performance reviews and governance meetings with partners and internal stakeholders.
- Collaborate with Service Delivery, Supply Chain, Procurement, and Technical teams to align partner execution with business needs.
- Drive continuous improvement initiatives across the partner ecosystem.
- Ensure accurate reporting, documentation, and audit readiness for all partner activities.

**Qualifications**:

- Bachelor’s degree in Business, Engineering, IT, Supply Chain, or related field
- 8+ years of experience in vendor or partner management, with at least 3 years in a people leadership role.
- Proven track record in managing service delivery operations across multiple geographies.
- Strong understanding of SLA/KPI frameworks, compliance, and governance models.
- Excellent communication, negotiation, and stakeholder management skills.
- Experience with partner delivery models (e.g., Partner Sold, Partner Delivered) is a plus.

**Additional Locations**:

- Malaysia - Selangor - Klang
- Malaysia - Pulau Pinang - Butterworth
- Malaysia - Pulau Pinang - George Town
- Malaysia - Selangor - Petaling Jaya
- Malaysia - Selangor - Shah Alam
- Malaysia - Melaka - Melaka
- Malaysia - Negeri Sembilan - Seremban
- Malaysia - Selangor - Selangor Darul Ehsan
- Malaysia
- Malaysia - Melaka ,
- Malaysia - Negeri Sembilan ,
- Malaysia - Pulau Pinang ,
- Malaysia - Selangor
- Malaysia - Selangor - Klang ,
- Malaysia - Pulau Pinang - Butterworth ,
- Malaysia - Pulau Pinang - George Town ,
- Malaysia - Selangor - Petaling Jaya ,
- Malaysia - Selangor - Shah Alam ,
- Malaysia - Melaka - Melaka ,
- Malaysia - Negeri Sembilan - Seremban ,
- Malaysia - Selangor - Selangor Darul Ehsan

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